# Customer Notification **Citation:** 192.16 **Type / status:** regulation / current **Agency:** Arkansas Public Service Commission **Effective:** Not stated **Published:** Not stated § 192.16 Customer Notification (a) This section applies to each operator of a service line who does not maintain the customer's buried piping up to entry of the first building downstream, or, if the customer's buried piping does not enter a building, up to the principal gas utilization equipment or ## Document text § 192.16 Customer Notification (a) This section applies to each operator of a service line who does not maintain the customer's buried piping up to entry of the first building downstream, or, if the customer's buried piping does not enter a building, up to the principal gas utilization equipment or the first fence (or wall) that surrounds that equipment. For the purpose of this section, "customer's buried piping" does not include branch lines that serve yard lanterns, pool heaters, or other types of secondary equipment. Also, "maintain" means monitor for corrosion according to § 192.465 if the customer's buried piping is metallic, survey for leaks according to § 192.723, and if an unsafe condition is found, shut off the flow of gas, advise the customer of the need to repair the unsafe condition, or repair the unsafe condition. (b) Each operator shall notify each customer once in writing of the following information: (1) The operator does not maintain the customer's buried piping. (2) If the customer's buried piping is not maintained, it may be subject to the potential hazards of corrosion and leakage. (3) Buried gas piping should be- (i) Periodically inspected for leaks; (ii) Periodically inspected for corrosion if the buried piping is metallic; and (iii) Repaired if any unsafe condition is discovered. (4) When excavating near buried gas piping, the piping should be located in advance, and the excavation done by hand. (5) The operator (if applicable), plumbing contractors, and heating contractors can assist in locating, inspecting, and repairing the buried piping. (c) Each operator shall notify each customer not later than August 14, 1996, or 90 days after the customer first receives gas at a particular location, whichever is later. However, operators of master meter systems may continuously post a general notice in a prominent location frequented by customers. (d) Each operator must make the following records available for inspection by the Administrator or a State agency participating under 49 U.S.C. 60105 or 60106: (1) A copy of the notice currently in use; and (2) Evidence that notices have been sent to customers within the previous 3 years. ## Provenance - Official: Yes - Source: - Source ID: `ar-car-pipeline-safety` - SHA-256: `f1ca880a7280fffd6fae16075845087db8847e5783f91cda624b27301c297b33` - Retrieved: 2026-08-12T08:10:37.612Z - Exported: 2026-08-24T15:39:53.753Z - Document slug: `ar-car-23-500-192-16` ### Source metadata ```json { "jurisdiction": "US-AR", "subject": "intrastate-gas", "caveats": { "exactScope": "The searchable corpus contains every current numbered section, the code-wide definitions, and every operative appendix in official 23 CAR Part 500, plus direct pipeline rules 15 CAR sections 275-406 and 275-504. Reserved and removed provisions are inventory-only.", "excludedScope": "This is not all Arkansas pipeline law. Standalone statutes, dockets and orders, one-call law, utility rates and service, siting, environmental permits, highway crossings, local law, forms, and incorporated third-party standards are excluded. Other current AOGC gas and transportation rules are inventoried as adjacent production, conservation, storage, or fluid-transport material.", "applicabilityCaveat": "APSC administers certified intrastate gas safety downstream of producer custody transfer. AOGC section 275-406 separately reaches specified producer or producer-affiliated natural-gas systems. AOGC section 275-504 imposes state permitting and operational duties on specified hazardous-liquid pipelines, but PHMSA states that it directly inspects and enforces intrastate hazardous-liquid pipeline safety in Arkansas. Inclusion does not establish applicability to a particular facility.", "incorporationCaveat": "AOGC sections 275-406 and 275-504 use dynamic 'as amended' wording for federal Parts 190, 191, 192, 195, and 199. Part 500 is a state code that reproduces and modifies federal-derived gas provisions. References and relationship records do not substitute a retrieval-date federal text or decide the legal effect of incorporation.", "publicationCaveat": "The Code of Arkansas Rules identifies its online database as the official version, effective as a publication system January 1, 2025, updated weekly, and potentially behind recent agency rulemaking. The official Part 500 page reports Ark. R. 2026-6 effective January 8, 2026; its PDF is headed August 22, 2025 and Docket 25-025-R. Retrieval and site-update dates are publication observations, not inferred legal effective dates for every section.", "rights": "Official Arkansas and federal government artifacts are archived with attribution and SHA-256 provenance. Public access does not settle rights in seals, site presentation, forms, incorporated standards, or third-party material; downstream redistribution requires separate review." }, "rightsReviewRequired": true, "references": [], "codePart": "23 CAR pt. 500", "partEffectiveOn": "2026-01-08", "partEffectiveDateNotImputedToIndividualProvision": true, "federalDerivedStateCode": true, "sourceCollection": "ar-car-23-part-500", "region": "AR" } ```