# Billing Information and Procedures **Citation:** 4 CCR 723-4 Rule 4401 **Type / status:** regulation / current **Agency:** Colorado Public Utilities Commission **Effective:** Not stated **Published:** Not stated (a) All bills issued to customers for metered service furnished shall show: (I) the dates and meter readings beginning and ending the period during which service was rendered; (II) an appropriate rate or rate code identification for each separate rate component charged to the bill. Each component sh ## Document text (a) All bills issued to customers for metered service furnished shall show: (I) the dates and meter readings beginning and ending the period during which service was rendered; (II) an appropriate rate or rate code identification for each separate rate component charged to the bill. Each component shall be designated on the bill in a manner such that the rate or charge can be identified clearly when referencing approved rates found in the utility’s tariff; (III) the net amount due for regulated charges; (IV) the date by which payment is due, which shall not be earlier than 15 days after the mailing or the hand-delivery of the bill; (V) a distinct marking to identify an estimated bill; (VI) the total amount of all payments or other credits made to the customer’s account during the billing period; (VII) any past due amount. Unless otherwise stated in a tariff or Commission rule, an account becomes “past due” on the 31st day following the due date of current charges; (VIII) the identification of, and amount due for, unregulated charges, if applicable; (IX) any transferred amount or balance from any account other than the customer’s current account; and (X) all other essential facts upon which the bill is based, including factors and constants, as applicable. (b) A utility that bills for unregulated services or goods shall allocate partial payments first to regulated charges and then to unregulated charges or non-tariff charges and to the oldest balance due separately within each category. (c) A utility that transfers to a customer a balance from the account of a person other than that customer shall have in its tariffs the utility’s benefit of service transfer policies and criteria. The tariffs shall contain an explanation of the process by which the utility will verify, prior to billing a customer under the benefit of service tariff, that the person to be billed in fact received the benefit of service. (d) A utility may transfer a prior unpaid debt to a customer’s bill if the prior bill was in the name of the customer and the utility has informed the customer of the transferred amount and of the source of the unpaid debt (for example, and without limitation, the address of the premises to which service was provided and the period during which service was provided). (e) If it is offered in a tariff, upon request from a customer and where it is technically feasible, a utility may have the option to provide electronic billing (e-billing), in lieu of a printed bill, to the requesting customer. If a utility offers the option of e- billing, the following shall apply: (I) the utility shall obtain the affirmative consent of a customer to accept such a method of billing in lieu of printed bills; (II) the utility shall not charge a fee for billing through the e-billing option; (III) the utility shall not charge a fee based on customer payment options that is different from the fee charged for the use of the same customer payment options by customers who receive printed bills; and (IV) a bill issued electronically shall contain the same disclosures and Commission-required information as those contained in the printed bill provided to other customers. ## Provenance - Official: Yes - Source: - Source ID: `co-sos-ccr` - SHA-256: `e924b90dd271a8708d57beae64fcad298bd57b748241c6998c77d7d5921a63a0` - Retrieved: 2026-08-12T04:36:48.096Z - Exported: 2026-08-23T12:38:15.456Z - Document slug: `co-ccr-4-723-4-4401` ### Source metadata ```json { "jurisdiction": "US-CO", "code": "4 CCR 723-4", "ruleKey": "4401", "pipelineScope": "colorado-jurisdictional-gas-utilities", "legalScope": "Current 4 CCR 723-4 rules regulating Colorado jurisdictional gas utilities and gas master-meter operators, including construction, operation, system safety, gas infrastructure planning, metering, service, and enforcement provisions. This is an adjacent gas-utility corpus, not a replacement for the repealed dedicated 4900-series pipeline-safety rules.", "applicabilityCaveat": "Part 4 applies according to Colorado Public Utilities Commission jurisdiction and each rule's scope. The former dedicated pipeline-safety rules 4900 through 4975 are reserved after repeal; this connector does not represent them as current. Part 4 does not replace federal pipeline-safety requirements, determine whether a facility is interstate or intrastate, or resolve operator-specific orders, waivers, tariffs, or later rulemaking.", "references": [], "ruleInfoUrl": "https://www.sos.state.co.us/CCR/DisplayRule.do?action=ruleinfo&ruleId=2260&deptID=18&agencyID=96&deptName=Department%20of%20Regulatory%20Agencies&agencyName=Public%20Utilities%20Commission&seriesNum=4%20CCR%20723-4", "pucRulesUrl": "https://puc.colorado.gov/gasrulesandregulations", "ruleVersionId": "12549", "editionEffectiveOn": "2026-06-14", "publicationStatus": "The Colorado Secretary of State identifies the source as the official publication of state administrative rules. The edition date applies to the compiled rule version and is not represented as the effective date of every provision.", "rights": "Official state rule text is preserved with attribution and source links. Public accessibility does not imply rights in agency marks, third-party material, or incorporated standards; commercial redistribution requires review.", "region": "CO" } ```