# Service, Rate, and Usage Information

**Citation:** 4 CCR 723-4 Rule 4405  
**Type / status:** regulation / current  
**Agency:** Colorado Public Utilities Commission  
**Effective:** Not stated  
**Published:** Not stated

(a) In addition to the requirement found in rule 1206, a utility shall inform its customers of any change proposed or made in any term or condition of its service if that change or proposed change will affect the quality of the service provided. (b) A utility shall transmit information provided purs

## Document text

(a) In addition to the requirement found in rule 1206, a utility shall inform its
customers of any change proposed or made in any term or condition of its
service if that change or proposed change will affect the quality of the service
provided.
(b) A utility shall transmit information provided pursuant to this rule through the use
of a method (such as, without limitation, bill inserts or periodic direct mail) that
will assure receipt by each customer.
(c) Upon request, a utility shall provide the following information to a customer.
(I) A clear and concise explanation of the existing rate schedule applicable to
the customer, the rate components for that rate schedule, and an
explanation of how those components are calculated and applicable to the
customer. This shall be provided within ten days of a customer’s request
or, in the case of a new customer, within 60 days of the commencement of
service.
(II) A clear and concise statement of the customer’s actual consumption or
degree-day adjusted consumption of gas for each billing period during the
prior year, unless such consumption data are not reasonably
ascertainable by the utility.
(III) A clear and concise explanation of the terms and conditions of service
applicable to the customer.
(d) A utility shall post and keep current on its website the data required to be
submitted pursuant to paragraph 4109(c), including the charts, graphs, or other
visualizations demonstrating ten-year historical trends.

## Provenance

- Official: Yes
- Source: <https://www.sos.state.co.us/CCR/DisplayRule.do?action=ruleinfo&ruleId=2260&deptID=18&agencyID=96&deptName=Department%20of%20Regulatory%20Agencies&agencyName=Public%20Utilities%20Commission&seriesNum=4%20CCR%20723-4>
- Source ID: `co-sos-ccr`
- SHA-256: `b65ef8bfd30ff1feb1c62b2670a8760c6449016d89e6a7c47c546132d1378f3a`
- Retrieved: 2026-08-12T04:36:48.096Z
- Exported: 2026-08-25T16:40:17.649Z
- Document slug: `co-ccr-4-723-4-4405`

### Source metadata

```json
{
  "jurisdiction": "US-CO",
  "code": "4 CCR 723-4",
  "ruleKey": "4405",
  "pipelineScope": "colorado-jurisdictional-gas-utilities",
  "legalScope": "Current 4 CCR 723-4 rules regulating Colorado jurisdictional gas utilities and gas master-meter operators, including construction, operation, system safety, gas infrastructure planning, metering, service, and enforcement provisions. This is an adjacent gas-utility corpus, not a replacement for the repealed dedicated 4900-series pipeline-safety rules.",
  "applicabilityCaveat": "Part 4 applies according to Colorado Public Utilities Commission jurisdiction and each rule's scope. The former dedicated pipeline-safety rules 4900 through 4975 are reserved after repeal; this connector does not represent them as current. Part 4 does not replace federal pipeline-safety requirements, determine whether a facility is interstate or intrastate, or resolve operator-specific orders, waivers, tariffs, or later rulemaking.",
  "references": [],
  "ruleInfoUrl": "https://www.sos.state.co.us/CCR/DisplayRule.do?action=ruleinfo&ruleId=2260&deptID=18&agencyID=96&deptName=Department%20of%20Regulatory%20Agencies&agencyName=Public%20Utilities%20Commission&seriesNum=4%20CCR%20723-4",
  "pucRulesUrl": "https://puc.colorado.gov/gasrulesandregulations",
  "ruleVersionId": "12549",
  "editionEffectiveOn": "2026-06-14",
  "publicationStatus": "The Colorado Secretary of State identifies the source as the official publication of state administrative rules. The edition date applies to the compiled rule version and is not represented as the effective date of every provision.",
  "rights": "Official state rule text is preserved with attribution and source links. Public accessibility does not imply rights in agency marks, third-party material, or incorporated standards; commercial redistribution requires review.",
  "region": "CO"
}
```