# Refunds

**Citation:** 4 CCR 723-4 Rule 4804  
**Type / status:** regulation / current  
**Agency:** Colorado Public Utilities Commission  
**Effective:** Not stated  
**Published:** Not stated

(a) When a serving utility notifies a MMO of a refund or when a refund is otherwise made related to the services provided by the serving utility to the MMO, a MMO shall refund an allocated share of the refunds to its customers within 90 days after receipt of the notice or refund from the serving uti

## Document text

(a) When a serving utility notifies a MMO of a refund or when a refund is otherwise
made related to the services provided by the serving utility to the MMO, a MMO
shall refund an allocated share of the refunds to its customers within 90 days
after receipt of the notice or refund from the serving utility. The notification shall
be made either by first-class mail with a certificate of mailing or by inclusion in
any monthly or more frequent regular written communication. The MMO shall
retain the certification of mailing pursuant to subparagraph 4803(a)(V). The MMO
shall also notify former customers who were end-users during the period for
which the refund is made that refunds are available, to the extent such former
customers can be located.
(b) A MMO may retain any portion of a refund which is related to service taken by
the MMO at its own facilities after refunds are made to its current and former
customers.
(c) If the aggregate amount of a refund which remains unclaimed after 90 days
exceeds $100, the MMO shall contribute that unclaimed amount to the energy
assistance organization in accordance with rules 4410(d), (f), and (g). If the
aggregate amount which remains unclaimed after 90 days does not exceed
$100, the MMO may retain the aggregate amount.

## Provenance

- Official: Yes
- Source: <https://www.sos.state.co.us/CCR/DisplayRule.do?action=ruleinfo&ruleId=2260&deptID=18&agencyID=96&deptName=Department%20of%20Regulatory%20Agencies&agencyName=Public%20Utilities%20Commission&seriesNum=4%20CCR%20723-4>
- Source ID: `co-sos-ccr`
- SHA-256: `6628a857487a1f7080d37a146d81f8a910d935aec76d3bbd5258cf07180f81d0`
- Retrieved: 2026-08-12T04:36:48.096Z
- Exported: 2026-08-25T17:24:02.332Z
- Document slug: `co-ccr-4-723-4-4804`

### Source metadata

```json
{
  "jurisdiction": "US-CO",
  "code": "4 CCR 723-4",
  "ruleKey": "4804",
  "pipelineScope": "colorado-jurisdictional-gas-utilities",
  "legalScope": "Current 4 CCR 723-4 rules regulating Colorado jurisdictional gas utilities and gas master-meter operators, including construction, operation, system safety, gas infrastructure planning, metering, service, and enforcement provisions. This is an adjacent gas-utility corpus, not a replacement for the repealed dedicated 4900-series pipeline-safety rules.",
  "applicabilityCaveat": "Part 4 applies according to Colorado Public Utilities Commission jurisdiction and each rule's scope. The former dedicated pipeline-safety rules 4900 through 4975 are reserved after repeal; this connector does not represent them as current. Part 4 does not replace federal pipeline-safety requirements, determine whether a facility is interstate or intrastate, or resolve operator-specific orders, waivers, tariffs, or later rulemaking.",
  "references": [],
  "ruleInfoUrl": "https://www.sos.state.co.us/CCR/DisplayRule.do?action=ruleinfo&ruleId=2260&deptID=18&agencyID=96&deptName=Department%20of%20Regulatory%20Agencies&agencyName=Public%20Utilities%20Commission&seriesNum=4%20CCR%20723-4",
  "pucRulesUrl": "https://puc.colorado.gov/gasrulesandregulations",
  "ruleVersionId": "12549",
  "editionEffectiveOn": "2026-06-14",
  "publicationStatus": "The Colorado Secretary of State identifies the source as the official publication of state administrative rules. The edition date applies to the compiled rule version and is not represented as the effective date of every provision.",
  "rights": "Official state rule text is preserved with attribution and source links. Public accessibility does not imply rights in agency marks, third-party material, or incorporated standards; commercial redistribution requires review.",
  "region": "CO"
}
```