# Customer equipment inspections

**Citation:** RCSA § 16-280b-A16  
**Type / status:** regulation / current  
**Agency:** Connecticut Public Utilities Regulatory Authority  
**Effective:** 2025-06-11  
**Published:** 2025-06-11

(a) Whenever an Operator establishes service to a customer or reestablishes service after an interruption of service, the Operator shall confirm that an inspection of visible burner ignition and flame appearance has been made at all Gas utilization equipment, not otherwise returned to service by the customer, to ensure

## Document text

(a) Whenever an Operator establishes service to a customer or reestablishes service after an interruption of service, the Operator shall confirm that an inspection of visible burner ignition and flame appearance has been made at all Gas utilization equipment, not otherwise returned to service by the customer, to ensure safe operation. The Operator shall advise the customer of any safety concerns with the inspected equipment. This subsection does not apply to interruptible customers who were shut off due to supply constraints. (b) Each Operator shall have a process for disabling customer equipment or piping that poses a safety concern that includes the following: (1) when and how to disable equipment or piping; (2) how to mark disabled equipment or piping; (3) providing the customer an explanation of the safety concern; (4) a method of tracking the equipment or piping that was disabled, including the type of equipment or piping, the safety concern, actions taken, and the date; (5) when to remove markings from disabled equipment or piping; and (6) notifying the Authority Having Jurisdiction over the disabled equipment or piping not later than 30 calendar days after the equipment or piping was disabled if the Operator has not been contacted to perform a follow-up inspection.

## Provenance

- Official: Yes
- Source: <https://eregulations.ct.gov/eRegsPortal/Search/getDocument?guid=%7BE04F6097-0000-CC1C-9D68-25A0BA411C82%7D>
- Source ID: `ct-sots-rcsa-16-280b`
- SHA-256: `55dc8736198c131c8dd320124b0da987f27e9388cebdf11d51c5dd83f1a51c71`
- Retrieved: 2026-08-12T07:07:58.041Z
- Exported: 2026-08-22T22:41:21.055Z
- Document slug: `ct-rcsa-16-280b-a16`

### Source metadata

```json
{
  "jurisdiction": "US-CT",
  "subtitle": "16-280b",
  "series": "A",
  "sectionNumber": 16,
  "secretaryFileNumber": 6446,
  "trackingNumber": "PR2023-019",
  "effectiveDateEvidence": "Secretary of the State confirmation states that the regulation became effective June 11, 2025.",
  "scopeCaveat": "This corpus contains all 117 dedicated pipeline-safety sections newly codified as RCSA 16-280b-A1 through A75, B1 through B32, and C1 through C10 by Connecticut Secretary of the State File Number 6446. The filing also amends four adjacent legacy utility provisions and repeals eleven obsolete 16-11 provisions; those actions are retained as provenance and inventory rather than mixed into the dedicated searchable corpus.",
  "applicabilityCaveat": "Applicability varies by natural-gas or petroleum-gas operator, public-service-company status, pipeline facility, master-meter or petroleum-gas distribution system, activity, waiver, and federal jurisdiction. PURA states that Connecticut has no intrastate transmission or gathering lines and that hazardous-liquid pipelines remain under PHMSA jurisdiction.",
  "incorporationCaveat": "The rules supplement and repeatedly incorporate federal pipeline requirements, generally as amended from time to time, and rely on Connecticut statutes and external standards. References are recorded without reproducing incorporated material or deciding federal preemption or facility-specific legal effect.",
  "publicationCaveat": "The authenticated final filing was posted to the Connecticut eRegulations System and became effective June 11, 2025. It is used instead of the older browse pages, some of which still display pre-2025 text and stale update labels.",
  "rights": "Official Connecticut legal and agency materials are retained with attribution and cryptographic provenance. State marks, site presentation, forms, annotations, and incorporated federal or privately authored material require separate review.",
  "rightsReviewRequired": true,
  "region": "CT"
}
```