# INTERRUPTIONS OF SERVICE

**Citation:** NCUC Rule R6-36  
**Type / status:** regulation / current  
**Agency:** North Carolina Utilities Commission  
**Effective:** Not stated  
**Published:** Not stated

(a) Each utility, except where interruptions are permitted by tariff or contract, shall make reasonable efforts to avoid interruptions of service; but when interruptions occur, service shall be reestablished within the shortest time practicable, consistent with safety. (b) Each utility shall keep re

## Document text

(a) Each utility, except where interruptions are permitted by tariff or contract, shall make reasonable efforts to avoid interruptions of service; but when interruptions occur, service shall be reestablished within the shortest time practicable, consistent with safety.

(b) Each utility shall keep records of interruptions of service on its system and shall make an analysis of the records for the purpose of determining steps to be taken to prevent recurrence of such interruptions. Such records should include the following concerning the interruptions:

(1) Cause.

(2) Date and time.

(3) Duration.

(4) Location affected.

(5) Number of customers affected.

(c) Each utility shall notify the Commission by telephone or facsimile of any interruption of service to a major portion of its system.

(d) A detailed, written report on each interruption of service shall be filed within 30 days following the notice required in (c) above.

(e) Planned interruptions shall be made at a time that will not cause unreasonable inconvenience to customers and shall be preceded by adequate notice to those who will be affected.

(NCUC Docket No. G-100, Sub 7, 5/31/67; NCUC Docket No. G-100, Sub 74, 12/4/97.)

## Provenance

- Official: Yes
- Source: <https://www.ncuc.gov/ncrules/Chapter06.pdf>
- Source ID: `nc-ncuc-chapter-6`
- SHA-256: `0d3d7e99aaa2839d34cac69d95ab03d52712ccb035aac0a20c4238d8a48c2f96`
- Retrieved: 2026-08-20T09:05:56.011Z
- Exported: 2026-08-24T01:15:03.700Z
- Document slug: `nc-ncuc-r6-36`

### Source metadata

```json
{
  "jurisdiction": "US-NC",
  "chapter": 6,
  "rule": "R6-36",
  "category": "adjacent-gas-reliability",
  "corpusScope": "bounded-ncuc-chapter-6-pipeline-and-materially-adjacent-gas-safety",
  "selectedRuleCount": 23,
  "chapterHeadingCount": 101,
  "statutoryAuthority": "N.C. Gen. Stat. § 62-50",
  "incorporatedFederalStandards": [],
  "references": [],
  "scopeCaveat": "This is a bounded Chapter 6 pipeline/gas-safety corpus, not the entire 122-page Natural Gas chapter and not a claim to all North Carolina pipeline law. It preserves complete selected rules while excluding broader tariff, billing, customer-relations, metering-administration, service-territory, accounting, expansion-funding, and economic-development rules, plus repealed and reserved provisions.",
  "applicabilityCaveat": "Applicability depends on NCUC jurisdiction under G.S. 62-50, operator and facility status, the rule-specific definition of utility, federal/state jurisdiction and preemption, Commission exemptions or orders, and incorporated federal standards. Chapter 6 also reaches interstate natural-gas companies only insofar as the Commission has safety jurisdiction; it does not establish state jurisdiction over every pipeline or customer-owned installation in North Carolina.",
  "incorporationCaveat": "R6-39 and R6-41 incorporate federal pipeline requirements and amendments, including 49 CFR Parts 191, 192, 193, 198, and 199, with stated North Carolina modifications. Other selected rules refer to privately published ASME, NFPA, ASA, AGA, NARUC, and testing standards. This connector preserves references but does not reproduce or determine the current content, licensing terms, or legal effect of incorporated material.",
  "publicationCaveat": "The source is the current agency-hosted Chapter 6 compilation retrieved on the recorded fetch date. NCUC warns on its rules index that posting can lag an order adopting or revising a rule. Publisher history dates are retained as history entries and are not represented as effective dates unless the source expressly says so.",
  "rights": "North Carolina government text and official source links are preserved for provenance. Public availability does not determine rights in agency seals, site presentation, privately authored standards, or incorporated third-party material; redistribution and downstream use require rights review.",
  "rightsReviewRequired": true,
  "region": "NC"
}
```