# RESPONSIBILITIES OF ONE-CALL NOTIFICATION SYSTEMS

**Citation:** 18.60.5.8 NMAC  
**Type / status:** regulation / current  
**Agency:** New Mexico Public Regulation Commission  
**Effective:** 2022-08-09  
**Published:** Not stated

A one-call notification system shall: A. provide toll-free access; B. provide to the commission quarterly the name, contact person, and access information for each member of the one-call notification system; C. notify the commission of the service area in which the one-call notification system opera

## Document text

A one-call notification system shall:

A. provide toll-free access;

B. provide to the commission quarterly the name, contact person, and access information for each member of the one-call notification system;

C. notify the commission of the service area in which the one-call notification system operates;

D. have a written coordination agreement with other one-call notification systems operating in New Mexico;

E. keep a record of all locate requests, tickets, and clears for five years and make such records available to the commission upon request;

F. provide monthly reports to the commission, no later than the tenth of each month, with the following information:

(1) average wait time for answered calls for the previous month;

(2) number of calls received for the previous month;

(3) number of tickets generated for the previous month;

(4) number of requests by type (regular, priority, emergency) for the previous month.

G. report any changes in access information to the commission on or before the date the information will change;

H. establish a registry of non-member UFOs that voluntarily provide their contact and underground facility information for excavation purposes;

I. establish a positive response registry system; and

J. inform any person who calls with a complaint that they may file a complaint with the commission's pipeline safety bureau, and provide the commission's pipeline safety bureau access information, if the one-call system is unable to satisfactorily resolve the matter.

K. processing locate requests;

(1) A one-call notification system may hold a locate request in suspension until it is complete. The one-call notification system shall contact an excavator, project owner, or project engineer within three hours to request any missing information that prevents the one-call notification system or non-member UFO from processing the request.

(2) A one-call notification system shall process all complete locate requests within three hours of receipt. A one-call notification system shall deem locate requests received on a weekend or holiday, or after 4:00 p.m. on a working day, to have been received at 7:00 a.m. on the next working day and shall deem locate requests received before 7:00 a.m. on a working day to have been received at 7:00 a.m. on that working day.

(3) Upon receipt of a complete conference or locate request, a one-call notification system shall issue a ticket with a unique number to the requesting person as confirmation, and shall send a ticket to all members of the system that have underground facilities in the excavation area, or notify the members by telephone. A ticket shall become effective at the date and time a one-call notification system issues a ticket number; if the ticket is for a conference, the ticket shall be marked "wide area conference," "bid conference," or "design conference," as appropriate.

(4) Any person may contact the one-call notification system and request confirmation of damage reports, conferences, and locate requests.

## Provenance

- Official: Yes
- Source: <https://www.srca.nm.gov/parts/title18/18.060.0005.html>
- Source ID: `nm-srca-nmac`
- SHA-256: `87c01d6fc1a6bc7086f1407756e9d448eb0f8d877ca02e918ece4f4734d2b526`
- Retrieved: 2026-08-20T08:28:34.875Z
- Exported: 2026-08-25T03:05:27.294Z
- Document slug: `nm-nmac-18-60-5-8`

### Source metadata

```json
{
  "jurisdiction": "US-NM",
  "title": 18,
  "chapter": 60,
  "part": "5",
  "section": 8,
  "partTitle": "PIPELINE SAFETY EXCAVATION DAMAGE PREVENTION",
  "pipelineScope": "new-mexico-pipeline-safety",
  "legalScope": "Complete current official NMAC Title 18, Chapter 60, Parts 2 through 5: general pipeline-safety provisions, annual fees, enforcement procedures, and excavation-damage prevention. Part 1 is reserved.",
  "applicabilityCaveat": "Applicability depends on New Mexico Public Regulation Commission jurisdiction, pipeline or underground-facility type, operator and activity, intrastate or interstate status, federal preemption, incorporated federal rules, exemptions, waivers, and current Commission orders. Excavation-damage provisions also apply to one-call systems and excavators as specified in Part 5.",
  "rights": "Official New Mexico Administrative Code text is preserved with State Records Center and Archives attribution and source provenance. Agency marks, site presentation, linked material, and incorporated federal or third-party standards may carry separate rights; confirm reuse requirements beyond legal research.",
  "currentEffectiveOn": "2022-08-09",
  "effectiveDateBasis": "Latest explicit date in the official section history note; not a chapter-wide publication date.",
  "rawHistory": "[18.60.5.8 NMAC - Rp, 18.60.5.8 NMAC, 1/15/2019; A, 8/9/2022]",
  "references": [
    {
      "citation": "18.60.5.8 NMAC",
      "referenceType": "new-mexico-administrative-code"
    }
  ],
  "publicationStatus": "Current official NMAC part text published by the New Mexico State Records Center and Archives.",
  "region": "NM"
}
```