# 3 - PIPELINE OPERATIONS - SAFETY ACTIONS IN GAS ODOR CALL PROCESS

**Citation:** PLD24LR006 docket item 17  
**Type / status:** incident / current  
**Agency:** National Transportation Safety Board  
**Effective:** Not stated  
**Published:** Not stated

PLD24LR006; docket item 17; Text/Image.

## Document text

3 - PIPELINE OPERATIONS - SAFETY ACTIONS IN GAS ODOR CALL PROCESS PLD24LR006 docket item 17. 10 pages. 0 photograph references. Published media type: Text/Image. Metadata only; the linked docket file is not mirrored.

## Provenance

- Official: Yes
- Source: <https://data.ntsb.gov/Docket/Document/docBLOB?ID=20605259&FileExtension=pdf&FileName=Job%20Aids%20for%20Customer%20Care%20call%20handling%20Email_Redacted-Rel.pdf>
- Source ID: `ntsb-dockets`
- SHA-256: `216f20daeb137285519da5705309ee5cf3aff903a03c9846b81b75b9e23048a8`
- Retrieved: 2026-08-20T04:58:09.797Z
- Exported: 2026-08-24T06:11:03.631Z
- Document slug: `ntsb-docket-item-20605259`

### Source metadata

```json
{
  "materialSubtype": "ntsb_docket_item_metadata",
  "ntsbNumber": "PLD24LR006",
  "blobId": "20605259",
  "ordinal": 17,
  "pages": 10,
  "photos": 0,
  "publishedMediaType": "Text/Image",
  "fileExtension": "pdf",
  "fileName": "Job Aids for Customer Care call handling Email_Redacted-Rel.pdf",
  "docketUrl": "https://data.ntsb.gov/Docket/?NTSBNumber=PLD24LR006",
  "tableOfContentsUrl": "https://data.ntsb.gov/Docket/TOCPrintable?data=194887",
  "docketReportedMode": "Pipeline",
  "docketCreationDate": "2024-08-27",
  "docketLastModifiedDate": "2026-07-15",
  "docketPublicReleaseDate": "2025-05-28",
  "metadataOnly": true,
  "binaryMirrored": false,
  "caveat": "Docket item metadata and official link only. The title does not establish authorship, evidentiary weight, NTSB endorsement, legal effect, or a current regulatory finding; party submissions and evidence binaries are not mirrored.",
  "jurisdiction": "US"
}
```