# National Response Centers and Emergency Telephone Numbers **Citation:** ERG 2024, National Response Centers and Emergency Telephone Numbers **Type / status:** guidance / guidance **Agency:** U.S. DOT / Transport Canada / SICT **Effective:** Not stated **Published:** 2024-04-04 Official ERG2024 national response centers and emergency telephone numbers guidance, pages 386-391. ## Document text CANADA AND UNITED STATES NATIONAL RESPONSE CENTERS For the purposes of this guidebook, the terms hazardous materials/dangerous goods are synonymous. CANADA 1. CANUTEC CANUTEC is the Canadian Transport Emergency Centre operated by the Transportation of Dangerous Goods Directorate of Transport Canada. CANUTEC provides a national bilingual (French and English) advisory service and is staffed by professional scientists experienced and trained in interpreting technical information and providing emergency response advice. In an emergency, CANUTEC may be called at 1-888-CANUTEC (226-8832) or collect at 613-996-6666 (24 hours) *666 cellular (Press Star 666, Canada only) In a non-emergency situation, please call the information line at 613-992-4624 (24 hours). The Transportation of Dangerous Goods Act, 1992 (TDG Act) requires reporting dangerous goods incidents which meet or exceed established reporting criteria listed in the Transportation of Dangerous Goods Regulations (TDG Regulations). For more information, consult the TDG website: https://tc.canada.ca/en/dangerous-goods/canutec/reporting-requirements 2. PROVINCIAL/TERRITORIAL AGENCIES Although technical information and emergency response assistance can be obtained from CANUTEC, there are federal, provincial and territorial regulations requiring the reporting of dangerous goods incidents to certain authorities. Page 384 ERAP - Emergency Response Assistance Plans The following list of provincial/territorial agencies is supplied for your convenience. Province Emergency Authority and/or Telephone Number Alberta.......................................... Local Police and Provincial Authority 1-800-272-9600 British Columbia........................... Local Police and Provincial Authority 1-800-663-3456 Manitoba. ...................................... Local Police or Fire Department and Provincial Authority 1-855-944-4888 New Brunswick. ............................ Local Police or Provincial Authority 1-800-565-1633 Newfoundland and Labrador........ Local Police and Provincial Authority 1-800-563-9089 Northwest Territories.................... Local Police and Provincial Authority 1-867-920-8130 Nova Scotia.................................. Local Police or Provincial Authority 1-800-565-1633 Nunavut........................................ Local Police and Provincial Authority 1-867-920-8130 Ontario. ......................................... Local Police and Provincial Authority 1-800-268-6060 Prince Edward Island. ................... Local Police or Provincial Authority 1-800-565-1633 Quebec. ........................................ Local Police and Provincial Authority 1-866-694-5454 Saskatchewan.............................. Local Police and Provincial Authority 1-800-667-7525 Yukon........................................... Local Police and Provincial Authority 1-867-667-7244 3. EMERGENCY RESPONSE ASSISTANCE PLANS (Applies in Canada ONLY) An ERAP or Emergency Response Assistance Plan is a Transport Canada approved plan that describes what is to be done in the event of a transportation incident involving certain high-risk dangerous goods that require specialized emergency response personnel and equipment. Once implemented, a plan can be used to assist local emergency responders either remotely or on site, by offering technical and emergency response advice and resources. ERAP resources are often integrated with plans from carriers and local or provincial authorities to help mitigate the consequences of an incident. For shipments that require an ERAP, an ERAP reference number and telephone number to obtain assistance will be included on the shipping paper. Anyone can call the ERAP telephone number. If additional information is required, or to determine if the product involved in the emergency requires an ERAP, contact CANUTEC. CANUTEC may be called at 1-888-CANUTEC (226-8832) or collect at 613-996-6666 (24 hours) *666 on cellular phone (Press star 666) In Canada Only Page 385 UNITED STATES NATIONAL RESPONSE CENTER (NRC) The NRC, which is operated by the U.S. Coast Guard, receives reports required when hazardous materials are spilled. After receiving notification of an incident, the NRC will immediately notify the appropriate Federal On-Scene Coordinator and concerned Federal agencies. Federal law requires that anyone who releases into the environment a reportable quantity of a hazardous material (including oil when water is, or may be affected) or a material identified as a marine pollutant, must immediately notify the NRC. When in doubt as to whether the amount released equals the required reporting levels for these materials, the NRC should be notified. CALL NRC (24 hours) 1-800-424-8802 (Toll-free in the U.S., Canada, and the U.S. Virgin Islands) 202-267-2675 in the District of Columbia Calling the emergency response telephone number, CHEMTREC®, CHEMTEL, INC., INFOTRAC or 3E COMPANY, does not constitute compliance with regulatory requirements to call the NRC. Scan for U.S. Incident Reporting Page 386 NOTES Page 387 24-HOUR EMERGENCY RESPONSE TELEPHONE NUMBERS MEXICO 1. CENACOM 555128-0000 extensions 36428, 36422, 36469, 37807, 37810 2. CONASENUSA 800-11-131-68 in the Republic of Mexico 3. SETIQ 800-00-21-400 or 55-5559-1588 For calls originating elsewhere, call: +52-55-5559-1588 ARGENTINA 1. CIQUIME 0-800-222-2933 in the Republic of Argentina For calls originating elsewhere, call: +54-11-4552-8747* BRAZIL 1. PRÓ-QUÍMICA 0-800-1108270 in Brazil For calls originating elsewhere, call: +55-19-3833-5310* COLOMBIA 1. CISPROQUIM 01-800-091-6012 in Colombia For calls originating in Bogotá, Colombia call: 288-6012 For calls originating elsewhere call: +57-1-288-6012 / +57-1-919-1919 CHILE 1. CITUC QUÍMICO 2-2247-3600 in the Republic of Chile For calls originating elsewhere call +56-2-2247-3600 * Collect calls are accepted Page 388 24-HOUR EMERGENCY RESPONSE TELEPHONE NUMBERS CANADA 1. CANUTEC 1-888-CANUTEC (226-8832) (in Canada and U.S.) or 613-996-6666 * *666 (STAR 666) cellular (in Canada only) UNITED STATES 1. CHEMTREC 1-800-424-9300 (in the U.S., Canada and the U.S. Virgin Islands) For calls originating elsewhere: 703-527-3887 * 2. CHEMTEL, INC. 1-888-255-3924 (in the U.S., Canada, Puerto Rico and the U.S. Virgin Islands) For calls originating elsewhere: 813-248-0573* 3. INFOTRAC 1-800-535-5053 (in the U.S., Canada and the U.S. Virgin Islands) For calls originating elsewhere: 352-323-3500 * 4. VERISK ЗE 1-800-451-8346 (in the U.s., Canada and the U.S. Virgin Islands) For calls originating elsewhere: 760-602-8703 * The emergency response information services shown above maintain periodically updated lists of state and Federal radiation authorities who provide information and technical assistance on handling incidents involving radioactive materials. . MILITARY SHIPMENTS, for assistance at incidents involving materials being shipped b r. or to the Department of Defense (DOD). call one of the followina numbers 703-695-4695/4696 * - Explosives/ammunition incidents (U.S. Army Operations Center) 1-800-851-8061 - All other hazardous materials/dangerous goods incidents (Defense Logistics Agency) 6. NATIONWIDE POISON CONTROL CENTER (United States only) 1-800-222-1222 * Collect calls are accepted ## Provenance - Official: Yes - Source: - Source ID: `phmsa-erg-2024` - SHA-256: `3ea93b64e3431f3a2ed0ac4fe1cc2cb5c78cf7ab479104c156e3beaf2b23438d` - Retrieved: 2026-08-13T11:31:32.574Z - Exported: 2026-08-23T21:32:54.114Z - Document slug: `phmsa-erg-2024-response-centers` ### Source metadata ```json { "edition": 2024, "language": "English", "jurisdiction": "US", "caveat": "Emergency-response guidance for the initial phase of a transportation incident. It is not controlling regulation, a compliance determination, a chemical-specific worker safety document, or a substitute for required shipping-paper emergency-response information.", "materialSubtype": "phmsa_erg_reference", "recordKind": "reference", "collectionId": "phmsa-erg-2024-overview", "parentDocumentId": "phmsa-erg-2024-overview", "sourceDateLabel": "Effective Date", "sourceDate": "2024-04-04", "startPage": 386, "endPage": 391, "physicalPageCount": 6 } ```