# Written Procedure for Handling Gas Leak Complaints

**Citation:** 16 TAC § 8.205  
**Type / status:** regulation / current  
**Agency:** Railroad Commission of Texas  
**Effective:** 2020-01-06  
**Published:** Not stated

Each gas company shall have written procedures which shall include at a minimum the following provisions: (1) a procedure or method for receiving leak complaints or reports, or both, on a 24-hour, seven day per week basis; (2) a requirement to make and maintain a written record of all calls received

## Document text

Each gas company shall have written procedures which
shall include at a minimum the following provisions:
(1) a procedure or method for receiving leak complaints
or reports, or both, on a 24-hour, seven day per week basis;
(2) a requirement to make and maintain a written record
of all calls received and actions taken;
(3) a requirement that supervisory review of leak
complaints must be completed and documented by 10:00
a.m. of the next business day for calls received by midnight
on the previous day;
(4) standards for training and equipping personnel used
in the investigation of leak complaints or reports, or both;
(5) procedures for locating the source of a leak and
determining the degree of hazard involved;
(6) a chain of command for service personnel to follow if
assistance is required in determining the degree of hazard;
(7) instructions to be issued by service personnel to
customers or the public or both, as necessary, after a leak is
located and the degree of hazard determined.

## Provenance

- Official: Yes
- Source: <https://texas-sos.appianportalsgov.com/rules-and-meetings?chapter=8&interface=VIEW_TAC&part=1&title=16>
- Source ID: `tx-rrc-tac`
- SHA-256: `13a59c764d1343321366c10af77ecb704199f5153c9b332de253c9c00a2df7ee`
- Retrieved: 2026-08-12T04:11:18.106Z
- Exported: 2026-08-23T02:46:32.080Z
- Document slug: `tx-tac-16-8-205`

### Source metadata

```json
{
  "jurisdiction": "US-TX",
  "titleNumber": 16,
  "part": "1",
  "chapter": "8",
  "section": "8.205",
  "subchapter": "C",
  "subchapterTitle": "Requirements for Gas Pipelines Only",
  "pipelineScope": "texas-intrastate-pipeline-safety",
  "legalScope": "Current Railroad Commission of Texas pipeline-safety regulations in 16 TAC Chapter 8 for intrastate gas, hazardous-liquid, carbon-dioxide, specified production and gathering facilities, and Texas-water facilities, subject to the rule-specific scope and incorporated federal standards.",
  "applicabilityCaveat": "Chapter 8 does not apply uniformly to every pipeline or operator. Section 8.1 excludes facilities and transportation subject to federal jurisdiction, distinguishes gas, hazardous-liquid, carbon-dioxide, gathering, production, master-meter, distribution, and Texas-water facilities, and incorporates federal standards subject to Texas modifications. Determine Commission jurisdiction, commodity, facility class, location, exceptions, waivers, and the current incorporated federal edition before relying on a provision.",
  "sourceNote": "Source Note: The provisions of this §8.205 adopted to be effective November 24, 2004, 29 TexReg 10733; amended to be effective February 4, 2009, 34 TexReg 582; amended to be effective January 6, 2020, 45 TexReg 121",
  "history": [
    {
      "action": "adopted",
      "effectiveOn": "2004-11-24",
      "registerCitation": "29 TexReg 10733"
    },
    {
      "action": "amended",
      "effectiveOn": "2009-02-04",
      "registerCitation": "34 TexReg 582"
    },
    {
      "action": "amended",
      "effectiveOn": "2020-01-06",
      "registerCitation": "45 TexReg 121"
    }
  ],
  "references": [
    {
      "citation": "16 TAC § 8.205",
      "referenceType": "texas-administrative-code-section",
      "url": "https://texas-sos.appianportalsgov.com/rules-and-meetings?chapter=8&interface=VIEW_TAC&part=1&title=16"
    },
    {
      "citation": "29 TexReg 10733",
      "referenceType": "texas-register-citation",
      "url": null
    },
    {
      "citation": "34 TexReg 582",
      "referenceType": "texas-register-citation",
      "url": null
    },
    {
      "citation": "45 TexReg 121",
      "referenceType": "texas-register-citation",
      "url": null
    }
  ],
  "figureCount": 0,
  "tacPublicationUrl": "https://texas-sos.appianportalsgov.com/rules-and-meetings?chapter=8&interface=VIEW_TAC&part=1&title=16",
  "rrcRulesPageUrl": "https://www.rrc.texas.gov/pipeline-safety/rules/",
  "rrcConsolidatedPdfUrl": "https://www.rrc.texas.gov/media/farb0a34/chapter-8-all-rule-text-and-figures-effective-feb25-2026.pdf",
  "sourceArtifactSha256": "a9aa91a5e735b6913dae923506de9789763514576af0df0ad7c7020b5071812a",
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  "sourceEtag": "\"1dcf2b64fb638e6\"",
  "sourceLastModified": "Tue, 02 Jun 2026 17:36:15 GMT",
  "editionEffectiveOn": "2026-02-25",
  "publicationStatus": "The Texas Secretary of State provides the current legal TAC compilation. The Railroad Commission consolidated PDF is an official agency convenience copy and states its as-of date; verify current text and applicability against the Secretary of State compilation.",
  "rights": "Texas state website policy allows copying under conditions that include accurate, non-misleading presentation, source agency identification, source URL, retrieval date, a no-endorsement statement, and preservation of protected intellectual-property notices. Agency seals, marks, and branding require separate care. This connector grants no license or warranty.",
  "region": "TX"
}
```