# Discontinuance of Service

**Citation:** 16 TAC § 8.240  
**Type / status:** regulation / current  
**Agency:** Railroad Commission of Texas  
**Effective:** 2020-01-06  
**Published:** Not stated

(a) Within 30 calendar days following notification from a customer to discontinue gas service at that customer's service location, each operator shall take one of the three steps specified in 49 CFR §192.727(d) unless the operator receives notice within such 30 calendar day time period that service 

## Document text

(a) Within 30 calendar days following notification from a
customer to discontinue gas service at that customer's service
location, each operator shall take one of the three steps
specified in 49 CFR §192.727(d) unless the operator receives
notice within such 30 calendar day time period that service is
to be continued at that service location to another customer
or an owner or manager of the service location.
(1) An extension is granted if the customer account is
placed in a soft-close program, which means the operator
will close a customer's gas service account, provide the
customer with an accurate closing bill, but leave the gas on
for the next tenant. A soft-close program may be applied to
accounts serving single family residential or individually
metered apartment buildings.
(2) Accounts that are in a soft-close status shall have an
automatic gas turn-off order executed if:
(A) the meter registers 50 CCF (5 MCF) or more from
the documented soft-close reading; or
(B) after 90 days from the customer's notification to
discontinue gas service.
(b) Each operator shall have a written procedure in its
operations and maintenance manual for service
discontinuance that includes the requirements of this rule.

## Provenance

- Official: Yes
- Source: <https://texas-sos.appianportalsgov.com/rules-and-meetings?chapter=8&interface=VIEW_TAC&part=1&title=16>
- Source ID: `tx-rrc-tac`
- SHA-256: `d5b0d0fa5cfe8297268bf1f83a0d2fe808329c5e701e7b06564355050ff2540f`
- Retrieved: 2026-08-12T04:11:18.106Z
- Exported: 2026-08-24T01:32:07.593Z
- Document slug: `tx-tac-16-8-240`

### Source metadata

```json
{
  "jurisdiction": "US-TX",
  "titleNumber": 16,
  "part": "1",
  "chapter": "8",
  "section": "8.240",
  "subchapter": "C",
  "subchapterTitle": "Requirements for Gas Pipelines Only",
  "pipelineScope": "texas-intrastate-pipeline-safety",
  "legalScope": "Current Railroad Commission of Texas pipeline-safety regulations in 16 TAC Chapter 8 for intrastate gas, hazardous-liquid, carbon-dioxide, specified production and gathering facilities, and Texas-water facilities, subject to the rule-specific scope and incorporated federal standards.",
  "applicabilityCaveat": "Chapter 8 does not apply uniformly to every pipeline or operator. Section 8.1 excludes facilities and transportation subject to federal jurisdiction, distinguishes gas, hazardous-liquid, carbon-dioxide, gathering, production, master-meter, distribution, and Texas-water facilities, and incorporates federal standards subject to Texas modifications. Determine Commission jurisdiction, commodity, facility class, location, exceptions, waivers, and the current incorporated federal edition before relying on a provision.",
  "sourceNote": "Source Note: The provisions of this §8.240 adopted to be effective September 8, 2003, 28 TexReg 7685; amended to be effective January 6, 2020, 45 TexReg 121",
  "history": [
    {
      "action": "adopted",
      "effectiveOn": "2003-09-08",
      "registerCitation": "28 TexReg 7685"
    },
    {
      "action": "amended",
      "effectiveOn": "2020-01-06",
      "registerCitation": "45 TexReg 121"
    }
  ],
  "references": [
    {
      "citation": "16 TAC § 192.727(d)",
      "referenceType": "texas-administrative-code-section",
      "url": "https://texas-sos.appianportalsgov.com/rules-and-meetings?chapter=8&interface=VIEW_TAC&part=1&title=16"
    },
    {
      "citation": "16 TAC § 8.240",
      "referenceType": "texas-administrative-code-section",
      "url": "https://texas-sos.appianportalsgov.com/rules-and-meetings?chapter=8&interface=VIEW_TAC&part=1&title=16"
    },
    {
      "citation": "49 CFR 192.727",
      "referenceType": "federal-regulation-section",
      "url": "https://www.ecfr.gov/current/title-49/section-192.727"
    },
    {
      "citation": "28 TexReg 7685",
      "referenceType": "texas-register-citation",
      "url": null
    },
    {
      "citation": "45 TexReg 121",
      "referenceType": "texas-register-citation",
      "url": null
    }
  ],
  "figureCount": 0,
  "tacPublicationUrl": "https://texas-sos.appianportalsgov.com/rules-and-meetings?chapter=8&interface=VIEW_TAC&part=1&title=16",
  "rrcRulesPageUrl": "https://www.rrc.texas.gov/pipeline-safety/rules/",
  "rrcConsolidatedPdfUrl": "https://www.rrc.texas.gov/media/farb0a34/chapter-8-all-rule-text-and-figures-effective-feb25-2026.pdf",
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  "sourceLastModified": "Tue, 02 Jun 2026 17:36:15 GMT",
  "editionEffectiveOn": "2026-02-25",
  "publicationStatus": "The Texas Secretary of State provides the current legal TAC compilation. The Railroad Commission consolidated PDF is an official agency convenience copy and states its as-of date; verify current text and applicability against the Secretary of State compilation.",
  "rights": "Texas state website policy allows copying under conditions that include accurate, non-misleading presentation, source agency identification, source URL, retrieval date, a no-endorsement statement, and preservation of protected intellectual-property notices. Agency seals, marks, and branding require separate care. This connector grants no license or warranty.",
  "region": "TX"
}
```