# PSC 134.0623 Reconnection of service. **Citation:** Wis. Admin. Code § PSC 134.0623 **Type / status:** regulation / current **Agency:** Public Service Commission of Wisconsin **Effective:** 1989-11-01 **Published:** Not stated Complete current PSC 134.0623 from official Wisconsin Legislature sources (gas-utility-service). ## Document text PSC 134.0623 Reconnection of service. (1) (a) By June 1 of each year, or at a date designated by order of the commission, each gas utility in Wisconsin serving more than 400,000 customers shall submit a fall reconnection plan for review and approval by commission order. The plan shall provide reasonable means, including a time table for personal contacts, that will be used to assure that all premises to which service was disconnected within the past 12 months and remains disconnected for nonpayment shall be contacted prior to October 25, or at a date set by commission order, to inform them of available payment options such as budget billing or deferred payment agreements. (b) Prior to October 15 of each year, or at a date designated by order of the commission, all gas utilities serving fewer than 400,000 customers shall attempt by letter, telephone, or personal visit to contact all households at premises to which service was disconnected within the past 12 months and remains disconnected for nonpayment and inform them of available payment options such as budget billing or deferred payment agreements. If a letter, telephone call or personal visit does not result in a response from an adult member of the household by October 15 or at a date designated by order of the commission, a subsequent personal visit shall be made no later than October 25, or at a date designated by order of the commission. (c) For any household remaining disconnected after October 25, the utility shall continue its efforts to have a personal contact with the household and determine its situation. The utility shall make a personal contact attempt after the date of disconnection and before November 1 for any household disconnected between October 15 and October 31. If, during any of the contacts made to carry out this section, any gas utility or its representative observes a danger to human health or life due to the disconnection, the utility shall immediately restore service. A record shall be made of all contacts and attempted contacts made to comply with this section. (2) By November 15th of each year, a utility shall file a report with the commission stating the number of dwellings assumed to be occupied where service remains disconnected as of November 1 or later and the reason that service has not been reconnected to that dwelling. On other dates designated by order of the commission, a utility shall file periodic reports with the commission listing the number of assumed to be occupied dwellings where service remains disconnected. (3) A utility shall cooperate with law enforcement and social service agencies in instances involving protective services emergencies. The utility shall refer to the appropriate social service agency any situation it identifies in its reconnection efforts where it appears that intervention by a social service agency is appropriate. Local law enforcement and social service agencies may use the commission’s dispute resolution process on behalf of a household without service because of nonpayment. ## Provenance - Official: Yes - Source: - Source ID: `wi-legislature-pipeline-corpus` - SHA-256: `e9c0290b2b731f258c8f1eb44ed4ee24288109217993fcad7263c53da18f1a87` - Retrieved: 2026-08-12T06:25:04.554Z - Exported: 2026-08-23T11:18:36.042Z - Document slug: `wi-psc-134-0623` ### Source metadata ```json { "jurisdiction": "US-WI", "code": "Wisconsin Administrative Code", "chapter": "PSC 134", "section": "PSC 134.0623", "category": "gas-utility-service", "currentThrough": "2026-08-01", "currentnessBasis": "Official publisher states the entire administrative code is current and updated on the first day of each month.", "legalScope": "This completeness-verified corpus contains every current section of Wisconsin Administrative Code Chapters PSC 133, 134, and 135, plus complete Wis. Stat. §§ 196.745 and 182.0175. Chapter PSC 135 is the dedicated gas-safety chapter. Chapters PSC 133 and 134 are included because the Wisconsin PSC identifies all three chapters as requirements used in pipeline-safety inspections; they also contain broader construction, siting, utility-service, billing, metering, and customer provisions.", "applicabilityCaveat": "Applicability depends on Wisconsin PSC jurisdiction, operator and facility type, intrastate or interstate status, gas-public-utility status, project thresholds, activity, exemptions, waivers, Commission orders, federal preemption, and the specific provision. Wis. Stat. § 196.745 excludes propane distribution systems from the PSC pipeline-safety program, while the one-call law reaches transmission facilities beyond natural-gas pipelines.", "incorporationCaveat": "Chapter PSC 135 adopts and supplements federal minimum pipeline-safety standards, principally 49 CFR Parts 191, 192, 193, and 199. The source also cites statutes, administrative rules, Commission forms and orders, and private technical standards. References are retained as metadata; incorporated material is not reproduced and its edition, legal effect, and licensing must be verified at the referenced source.", "rightsCaveat": "Official Wisconsin Legislature and Public Service Commission text is preserved with attribution and source hashes. Public availability does not establish a blanket license for site presentation, agency marks, annotations, forms, or incorporated federal and privately authored standards; downstream redistribution requires separate rights review.", "history": "History: Emerg. cr. 11-7-84; cr. Register, December, 1984, No. 348, eff. 1-1-85; am. Register, December, 1987, No. 384, eff. 1-1-88; emerg. r. and recr. eff. 10-25-88; r. and recr. Register, October, 1989, No. 406, eff. 11-1-89.", "references": [ { "citation": "Register, December, 1984, No. 348", "referenceType": "administrative-register", "url": "https://docs.legis.wisconsin.gov/document/register/348/B/toc", "linkBasis": "official-publisher-supplied exact-citation link" }, { "citation": "Register, December, 1987, No. 384", "referenceType": "administrative-register", "url": "https://docs.legis.wisconsin.gov/document/register/384/B/toc", "linkBasis": "official-publisher-supplied exact-citation link" }, { "citation": "Register, October, 1989, No. 406", "referenceType": "administrative-register", "url": "https://docs.legis.wisconsin.gov/document/register/406/B/toc", "linkBasis": "official-publisher-supplied exact-citation link" } ], "sourceCollection": "wi-legislature-psc-code", "region": "WI" } ```