# PSC 134.064 Dispute procedures.

**Citation:** Wis. Admin. Code § PSC 134.064  
**Type / status:** regulation / current  
**Agency:** Public Service Commission of Wisconsin  
**Effective:** 1989-11-01  
**Published:** Not stated

Complete current PSC 134.064 from official Wisconsin Legislature sources (gas-utility-service).

## Document text

PSC 134.064 Dispute procedures.

(1) Whenever the customer disputes the utility’s request for a deposit or other guarantee, or advises the utility’s designated office that all or any part of any billing as rendered is in dispute, or that any matter related to the disconnection or refusal of service is in dispute, the utility shall:

(a) Investigate the dispute promptly and completely.

(b) Advise the customer of the results of the investigation.

(c) Attempt to resolve the dispute.

(d) Provide the opportunity for the residential customer to enter into a deferred payment agreement under s. PSC 134.064 when applicable in order to resolve the dispute.

(2) After the customer has pursued the available remedies with the utility, he or she may request that the public service commission staff informally review the disputed issue and recommend terms of settlement.

(3)

(a) A customer’s request for informal review may be made in any reasonable manner such as by written notice or telephoned request directed to the public service commission. By telephone or written request the public service commission staff may request the utility to investigate the dispute.

(b) A utility shall respond to public service commission staff’s request for an investigation in a prompt manner. Based on information provided by the utility and the customer, public service commission staff shall make an informal determination for settlement of the dispute and communicate that determination to both by telephone or mail. Either party to the dispute may request and receive the public service commission staff determination, and the basis for it, in writing. Commission staff shall inform any customer disputing an informal determination of the right to pursue a formal review. Staff shall inform the customer that a request for formal review shall include any information or arguments that the customer believes the commission should consider.

(c) There shall be at least 7 days between the date the public service commission staff telephones or mails written notice of terms of settlement after informal review and any subsequent disconnection.

(4)

(a) After informal review, any party to the dispute may make a written request for a formal review by the commission itself. To avoid disconnection pending a formal review, the customer must request a formal review by the commission, in writing, within 7 days of the issue of the informal determination. All other requests for formal review shall be made within 30 days of the date the commission staff telephones or mails written notice of terms of settlement after informal review. If written confirmation of the staff telephone notice is requested and mailed, the 30 day period begins from the date of that mailing.

(b) Within 7 days of receiving a request for formal review in a dispute involving a pending disconnection of service, the commission shall make a determination whether to grant the request for formal review. The commission shall base its determination on the request for formal review and commission staff’s informal complaint file. Within 35 days from the time that all other requests for formal review are made, staff shall provide the commission with a memorandum based on the information it has received from the utility and the customer. A copy of the commission staff memorandum shall be provided to the parties 15 days prior to consideration by the commission. Either party to the complaint may file a response to the commission staff’s memorandum. These comments shall be filed with the commission 2 working days prior to the date scheduled for consideration by the commission. The commission shall inform both parties of its decision.

(5) Either party to the complaint may request that the commission reconsider its formal determination under this section. Such requests shall comply with s. 227.49, Stats., and must be received by the commission within 20 days of mailing of the commission’s determination. A request for reconsideration shall include any additional information or arguments that the party believes were not considered in the original complaint. The commission may review and reaffirm its original decision, issue a new decision, or decide to hold hearing on the matter for the gathering of additional information.

(6)

(a) If the commission decides to conduct formal hearing under sub. (5) on the dispute, the commission may condition the terms of its granting a formal hearing. Failure to meet these conditions before hearing shall constitute waiver of the dispute by the customer.

(b) The hearing shall conform to the procedures of ss. 196.26 to 196.34, Stats.

(c) The hearing shall be held not less than 10 days following a notice of hearing and a decision thereon shall be rendered following the conclusion of the hearing.

(7) Utility service shall not be disconnected or refused because of any disputed matter while the disputed matter is being pursued in accordance with the provisions of this section. The utility shall inform the customer that pursuing a disputed matter does not relieve the customer from the obligation of paying charges which are not in dispute, or prevent disconnection of service for nonpayment of undisputed charges.

## Provenance

- Official: Yes
- Source: <https://docs.legis.wisconsin.gov/document/administrativecode/PSC%20134.064>
- Source ID: `wi-legislature-pipeline-corpus`
- SHA-256: `3f42ea24b6d51cd2e6f159634c18eeefab0e1e7e67741486f95f0b2499105b4f`
- Retrieved: 2026-08-12T06:25:04.554Z
- Exported: 2026-08-23T07:16:57.144Z
- Document slug: `wi-psc-134-064`

### Source metadata

```json
{
  "jurisdiction": "US-WI",
  "code": "Wisconsin Administrative Code",
  "chapter": "PSC 134",
  "section": "PSC 134.064",
  "category": "gas-utility-service",
  "currentThrough": "2026-08-01",
  "currentnessBasis": "Official publisher states the entire administrative code is current and updated on the first day of each month.",
  "legalScope": "This completeness-verified corpus contains every current section of Wisconsin Administrative Code Chapters PSC 133, 134, and 135, plus complete Wis. Stat. §§ 196.745 and 182.0175. Chapter PSC 135 is the dedicated gas-safety chapter. Chapters PSC 133 and 134 are included because the Wisconsin PSC identifies all three chapters as requirements used in pipeline-safety inspections; they also contain broader construction, siting, utility-service, billing, metering, and customer provisions.",
  "applicabilityCaveat": "Applicability depends on Wisconsin PSC jurisdiction, operator and facility type, intrastate or interstate status, gas-public-utility status, project thresholds, activity, exemptions, waivers, Commission orders, federal preemption, and the specific provision. Wis. Stat. § 196.745 excludes propane distribution systems from the PSC pipeline-safety program, while the one-call law reaches transmission facilities beyond natural-gas pipelines.",
  "incorporationCaveat": "Chapter PSC 135 adopts and supplements federal minimum pipeline-safety standards, principally 49 CFR Parts 191, 192, 193, and 199. The source also cites statutes, administrative rules, Commission forms and orders, and private technical standards. References are retained as metadata; incorporated material is not reproduced and its edition, legal effect, and licensing must be verified at the referenced source.",
  "rightsCaveat": "Official Wisconsin Legislature and Public Service Commission text is preserved with attribution and source hashes. Public availability does not establish a blanket license for site presentation, agency marks, annotations, forms, or incorporated federal and privately authored standards; downstream redistribution requires separate rights review.",
  "history": "History: Emerg. cr. eff. 1-21-75; cr. Register, January, 1975, No. 229, eff. 2-1-75; am. (1), (3) (b) and (4), Register, December, 1975, No. 240, eff. 1-1-76; am. (1) (intro.), Register, March, 1979, No. 279, eff. 4-1-79; emerg. am. (2) (a) and (b) and (3), eff. 12-17-81; am. (2) (a) and (b) and (3), Register, July, 1982, No. 319, eff. 8-1-82; r. and recr. Register, October, 1989, No. 406, eff. 11-1-89.",
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      "citation": "Register, January, 1975, No. 229",
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      "citation": "Register, December, 1975, No. 240",
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```