# PSC 134.10 Service on customer’s premises.

**Citation:** Wis. Admin. Code § PSC 134.10  
**Type / status:** regulation / current  
**Agency:** Public Service Commission of Wisconsin  
**Effective:** 1977-04-01  
**Published:** Not stated

Complete current PSC 134.10 from official Wisconsin Legislature sources (gas-utility-service).

## Document text

PSC 134.10 Service on customer’s premises.

(1) All changes in the heating value standard, all changes in pressure and specific gravity greater than the allowable variation, and changes in the composition of the gas which would materially affect the operation of the customer’s appliances must be accompanied by a general inspection and adjustment of all appliances that would be affected by the changes. The utility shall make such adjustments and such changes to all customers’ appliances that are connected to an interior piping system at the time of the change as may be necessary in order that the appliance may operate as efficiently and give as good service as was possible before the change. This should be done promptly and without cost or unnecessary inconvenience to the customer.

(2) If in connection with a service change specified in sub. (1), a piece of properly operating utilization equipment cannot be adjusted so that it will operate satisfactorily and if it must be replaced in its entirety the utility shall share equitably in the cost of changing the equipment. The change in customer’s equipment should be made with the greatest possible economy to the customer, and final settlement made at the time of the change. A satisfactory settlement would be payment by the utility to the customer of the remaining value of the customer’s equipment and the cost of removing the old and installing in the same position substantially equal equipment which replaces it.

(3)

(a) Each utility shall adopt and file with this commission a policy for inspection of customer’s appliances. The filed rule need not include the inspection and adjustment of special industrial equipment, which should be checked by persons more familiar with the equipment. The filed rule shall provide that customers having such equipment are to be notified.

(b) Each gas utility shall establish an educational and inspection program designed to inform customers and assist the general public in the proper and efficient operation and maintenance of gas burning equipment. Such program shall advise customers to have heating equipment checked annually and offer energy saving suggestions to customers.

(c) Whenever a gas utility is required to enter a customer’s premises to re-establish service to relight appliances due to a non-emergency interruption of service, an inspection of the burner ignition and flame appearance shall be made on each appliance which is relit to check for safety and efficient operation. The utility will be prepared to advise the customer relative to the safety and efficiency of connected appliances.

## Provenance

- Official: Yes
- Source: <https://docs.legis.wisconsin.gov/document/administrativecode/PSC%20134.10>
- Source ID: `wi-legislature-pipeline-corpus`
- SHA-256: `92e9a59708954c130f06ae0be0c5f314f3a7bc6335fda8f02d9d39ef80934747`
- Retrieved: 2026-08-12T06:25:04.554Z
- Exported: 2026-08-23T22:05:01.890Z
- Document slug: `wi-psc-134-10`

### Source metadata

```json
{
  "jurisdiction": "US-WI",
  "code": "Wisconsin Administrative Code",
  "chapter": "PSC 134",
  "section": "PSC 134.10",
  "category": "gas-utility-service",
  "currentThrough": "2026-08-01",
  "currentnessBasis": "Official publisher states the entire administrative code is current and updated on the first day of each month.",
  "legalScope": "This completeness-verified corpus contains every current section of Wisconsin Administrative Code Chapters PSC 133, 134, and 135, plus complete Wis. Stat. §§ 196.745 and 182.0175. Chapter PSC 135 is the dedicated gas-safety chapter. Chapters PSC 133 and 134 are included because the Wisconsin PSC identifies all three chapters as requirements used in pipeline-safety inspections; they also contain broader construction, siting, utility-service, billing, metering, and customer provisions.",
  "applicabilityCaveat": "Applicability depends on Wisconsin PSC jurisdiction, operator and facility type, intrastate or interstate status, gas-public-utility status, project thresholds, activity, exemptions, waivers, Commission orders, federal preemption, and the specific provision. Wis. Stat. § 196.745 excludes propane distribution systems from the PSC pipeline-safety program, while the one-call law reaches transmission facilities beyond natural-gas pipelines.",
  "incorporationCaveat": "Chapter PSC 135 adopts and supplements federal minimum pipeline-safety standards, principally 49 CFR Parts 191, 192, 193, and 199. The source also cites statutes, administrative rules, Commission forms and orders, and private technical standards. References are retained as metadata; incorporated material is not reproduced and its edition, legal effect, and licensing must be verified at the referenced source.",
  "rightsCaveat": "Official Wisconsin Legislature and Public Service Commission text is preserved with attribution and source hashes. Public availability does not establish a blanket license for site presentation, agency marks, annotations, forms, or incorporated federal and privately authored standards; downstream redistribution requires separate rights review.",
  "history": "History: 1-2-56; r. and recr. Register, February, 1959, No. 38, eff. 3-1-59; am. (3), Register, March, 1977, No. 255, eff. 4-1-77.",
  "references": [
    {
      "citation": "PSC 134.10(1)",
      "referenceType": "wisconsin-administrative-code",
      "url": "https://docs.legis.wisconsin.gov/document/administrativecode/PSC%20134.10(1)",
      "linkBasis": "official-publisher-supplied exact-citation link"
    },
    {
      "citation": "1-2-56",
      "referenceType": "administrative-register",
      "url": "https://docs.legis.wisconsin.gov/document/register/0/B/toc",
      "linkBasis": "official-publisher-supplied exact-citation link"
    },
    {
      "citation": "Register, February, 1959, No. 38",
      "referenceType": "administrative-register",
      "url": "https://docs.legis.wisconsin.gov/document/register/38/B/toc",
      "linkBasis": "official-publisher-supplied exact-citation link"
    },
    {
      "citation": "Register, March, 1977, No. 255",
      "referenceType": "administrative-register",
      "url": "https://docs.legis.wisconsin.gov/document/register/255/B/toc",
      "linkBasis": "official-publisher-supplied exact-citation link"
    }
  ],
  "sourceCollection": "wi-legislature-psc-code",
  "region": "WI"
}
```