{"operation":"document","citation":"4 CCR 723-4 Rule 4028","title":"Customer Notice","source_type":"regulation","agency":"Colorado Public Utilities Commission","status":"current","official":true,"published_on":null,"effective_on":null,"summary":"(a) A utility shall provide each year to its customers a written notice complying with this rule. The utility shall conspicuously post on its website notice of its privacy and security policies governing access to and disclosure of customer data and aggregated data to third-parties. This notice shal","machine_formats":{"json":"https://regulus.evalyn.ai/document/co-ccr-4-723-4-4028.json","markdown":"https://regulus.evalyn.ai/document/co-ccr-4-723-4-4028.md"},"app_url":"https://regulus.evalyn.ai/document/co-ccr-4-723-4-4028","source_url":"https://www.sos.state.co.us/CCR/DisplayRule.do?action=ruleinfo&ruleId=2260&deptID=18&agencyID=96&deptName=Department%20of%20Regulatory%20Agencies&agencyName=Public%20Utilities%20Commission&seriesNum=4%20CCR%20723-4","body":"(a) A utility shall provide each year to its customers a written notice complying with\nthis rule. The utility shall conspicuously post on its website notice of its privacy\nand security policies governing access to and disclosure of customer data and\naggregated data to third-parties. This notice shall:\n(I) explain what is available to customers, as standard and/or non-standard\ncustomer data (e.g., daily versus hourly data);\n(II) describe the frequency that the utility can provide customer data based on\na request for standard data (e.g., on a weekly or monthly basis);\n(III) advise customers that their customer data may provide insight into their\nactivities within the premises receiving service;\n(IV) inform customers that the privacy and security of their customer data will\nbe protected by the utility while in its possession;\n(V) explain that customers can access their standard customer data, as\nidentified by the utility’s tariff, without additional charge;\n(VI) advise customers that their customer data will not be disclosed to third\nparties, except:\n(A) as necessary to provide regulated utility services to the customers;\n(B) as otherwise permitted or required by law or Commission rule; or\n(C) pursuant to the authorization given by the customer in accordance\nwith these rules.\n(VII) describe the utility’s policies regarding how a customer can authorize\naccess and disclosure of their customer data to third-parties. With regard\nto such third party data disclosure, the notice shall:\n\n(A) inform customers that declining a request for disclosure of\ncustomer data to a third party will not affect the provision of utility\nservice that the customer receives from the utility; and\n(B) explain that any customer consent for access to, disclosure of, or\nuse of a customer’s customer data by a third party may be\nterminated or limited by the customer of record at any time and\ninform the customers of the process for doing so.\n(VIII) explain that aggregated data does not contain customer identifying\ninformation and inform customers that customer data may be used to\ncreate aggregated data that will not contain customer identifying\ninformation;\n(IX) explain that the utility may provide aggregated data to third-parties,\nsubject to its obligation under paragraph 4033(a);\n(X) be viewable on-line and printed in ten point or larger font;\n(XI) be sent either separately or included as an insert in a regular monthly bill,\nor, for those customers who have consented to receive e-bills, such notice\nmay be sent electronically separately from an e-bill, conspicuously marked\nand stating clearly that important information on the utility’s privacy\npractices is contained therein;\n\n(XII) be available in English and Spanish. The customer notice may also be\ntranslated to a language other than English or Spanish by a third party or\nthe utility. Forms translated to other languages in accordance with this rule\nmust be accepted by utilities, and may be relied upon, after the English\nversion of the form, the translated version of the form, and an affidavit\nattesting to the accurate and complete translation from the English version\nof the form, have been provided to the Commission and the utility\npossessing the data. Such affidavit must be executed by an interpreter on\nthe active roster of interpreters maintained by the Office of Language\nAccess of the Colorado Judicial Branch. If the utility incurs a cost for\ntranslation made at the request of a third party, it may charge the\nrequestor for such cost and may include a reasonable administrative fee in\naddition to the translation cost; and\n(XIII) provide a customer service phone number and web address where\ncustomers can direct additional questions or obtain additional information\nregarding their customer data, the disclosure of customer data or\naggregated data, or the utility’s privacy policies and procedures with\nrespect to customer data or aggregated data.","truncated":false,"body_characters":3929}