# Access to Customer Data for the Provision of Regulated Utility Service

- **operation:** document
- **citation:** 4 CCR 723-4 Rule 4030
- **title:** Access to Customer Data for the Provision of Regulated Utility Service
- **source type:** regulation
- **agency:** Colorado Public Utilities Commission
- **status:** current
- **official:** true
- **published on:** Not available
- **effective on:** Not available
- **summary:** (a) A utility may disclose customer data to a contracted agent provided that the contract requires the agent to: (I) implement and maintain data security procedures and practices to protect the customer data from unauthorized access, destruction, use, modification, or disclosure that are equal to or
- **machine formats:** - **json:** https://regulus.evalyn.ai/document/co-ccr-4-723-4-4030.json
- **markdown:** https://regulus.evalyn.ai/document/co-ccr-4-723-4-4030.md
- **app url:** https://regulus.evalyn.ai/document/co-ccr-4-723-4-4030
- **source url:** https://www.sos.state.co.us/CCR/DisplayRule.do?action=ruleinfo&ruleId=2260&deptID=18&agencyID=96&deptName=Department%20of%20Regulatory%20Agencies&agencyName=Public%20Utilities%20Commission&seriesNum=4%20CCR%20723-4
**body:**

(a) A utility may disclose customer data to a contracted agent provided that the
contract requires the agent to:
(I) implement and maintain data security procedures and practices to protect
the customer data from unauthorized access, destruction, use,
modification, or disclosure that are equal to or greater than the data
privacy and security policies and procedures used by the utility internally
to protect customer data;
(II) use customer data solely for the purpose of the contract and prohibits the
use of customer data for a secondary commercial purpose not related to
the purpose of the contract without first obtaining the customer’s consent
as provided for in these rules;
(III) return to the utility or destroy any customer data that is no longer
necessary for the purpose for which it was transferred; and
(IV) execute a non-disclosure agreement with the utility.
(b) The utility shall maintain records of the disclosure of customer data to contracted
agents for a minimum of three years. Such records shall include all contracts with
the contracted agent and executed non-disclosure agreements.
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- **body characters:** 1107