{"operation":"document","citation":"4 CCR 723-4 Rule 4305","title":"Meter Testing Upon Request","source_type":"regulation","agency":"Colorado Public Utilities Commission","status":"current","official":true,"published_on":null,"effective_on":null,"summary":"(a) If a customer disputes the accuracy of a meter or disputes the billing that implicates the accuracy of a meter, the utility furnishing metered gas service shall inform the customer of their rights to have the meter tested as specified in this rule. Within 30 days of a customer's request, the uti","machine_formats":{"json":"https://regulus.evalyn.ai/document/co-ccr-4-723-4-4305.json","markdown":"https://regulus.evalyn.ai/document/co-ccr-4-723-4-4305.md"},"app_url":"https://regulus.evalyn.ai/document/co-ccr-4-723-4-4305","source_url":"https://www.sos.state.co.us/CCR/DisplayRule.do?action=ruleinfo&ruleId=2260&deptID=18&agencyID=96&deptName=Department%20of%20Regulatory%20Agencies&agencyName=Public%20Utilities%20Commission&seriesNum=4%20CCR%20723-4","body":"(a) If a customer disputes the accuracy of a meter or disputes the billing that\nimplicates the accuracy of a meter, the utility furnishing metered gas service shall\ninform the customer of their rights to have the meter tested as specified in this\nrule. Within 30 days of a customer’s request, the utility shall test the meter’s\naccuracy using standardized testing equipment. The test shall be conducted free\nof charge if the meter has not been tested within the previous 12 months;\notherwise the utility may charge a fee for performing the test. The utility shall\nprovide a written report of the test results to the customer and shall maintain the\nreport on file for at least two years from the date of the test. If, upon completion\nof the test, the disputed meter is found to be inaccurate beyond the limits\nprescribed in rule 4302, it shall be deemed out of compliance.\n(b) Should a customer request and receive a meter test as prescribed in paragraph\n4305(a) and continue to dispute the accuracy of the meter, or the billing that\nimplicates the accuracy of the meter, the utility shall give notice to the customer\nof his or her right to request independent testing of the meter. The customer’s\nright to request independent testing of the meter shall expire on the 30th day\nafter the date of the utility’s notice. Upon the customer’s request, the utility shall\nmake the disputed meter available for independent testing by a qualified meter\ntesting facility of the customer’s choosing. The customer is not entitled to take\nphysical possession of the disputed meter. To be a qualified meter testing facility,\nthe testing facility must be capable of testing the meter to meet all meter\nstandards and requirements required by these rules.\n\n(c) If, upon completion of an independent test as prescribed in paragraph 4305(b),\nthe disputed meter is found to be accurate within the limits of rule 4302, the\ncustomer shall bear all costs associated with conducting the independent test. If,\nupon completion of an independent test as prescribed in paragraph 4305(b), the\ndisputed meter is found to be inaccurate beyond the limits prescribed in rule\n4302, the meter shall be deemed out of compliance and the utility shall bear all\ncosts associated with conducting the independent test.\n(d) In its tariff, a utility shall include any fees associated with customer-requested\nmeter testing conducted within 12 months of a prior test.\n(e) If a meter is deemed out of compliance under this rule, the utility shall either\ninform the customer of his or her right to request a refund pursuant to rule 4402\nor unilaterally issue the refund.","truncated":false,"body_characters":2621}