# Billing Information and Procedures

- **operation:** document
- **citation:** 4 CCR 723-4 Rule 4401
- **title:** Billing Information and Procedures
- **source type:** regulation
- **agency:** Colorado Public Utilities Commission
- **status:** current
- **official:** true
- **published on:** Not available
- **effective on:** Not available
- **summary:** (a) All bills issued to customers for metered service furnished shall show: (I) the dates and meter readings beginning and ending the period during which service was rendered; (II) an appropriate rate or rate code identification for each separate rate component charged to the bill. Each component sh
- **machine formats:** - **json:** https://regulus.evalyn.ai/document/co-ccr-4-723-4-4401.json
- **markdown:** https://regulus.evalyn.ai/document/co-ccr-4-723-4-4401.md
- **app url:** https://regulus.evalyn.ai/document/co-ccr-4-723-4-4401
- **source url:** https://www.sos.state.co.us/CCR/DisplayRule.do?action=ruleinfo&ruleId=2260&deptID=18&agencyID=96&deptName=Department%20of%20Regulatory%20Agencies&agencyName=Public%20Utilities%20Commission&seriesNum=4%20CCR%20723-4
**body:**

(a) All bills issued to customers for metered service furnished shall show:
(I) the dates and meter readings beginning and ending the period during
which service was rendered;
(II) an appropriate rate or rate code identification for each separate rate
component charged to the bill. Each component shall be designated on
the bill in a manner such that the rate or charge can be identified clearly
when referencing approved rates found in the utility’s tariff;
(III) the net amount due for regulated charges;
(IV) the date by which payment is due, which shall not be earlier than 15 days
after the mailing or the hand-delivery of the bill;
(V) a distinct marking to identify an estimated bill;
(VI) the total amount of all payments or other credits made to the customer’s
account during the billing period;
(VII) any past due amount. Unless otherwise stated in a tariff or Commission
rule, an account becomes “past due” on the 31st day following the due
date of current charges;
(VIII) the identification of, and amount due for, unregulated charges, if
applicable;
(IX) any transferred amount or balance from any account other than the
customer’s current account; and
(X) all other essential facts upon which the bill is based, including factors and
constants, as applicable.
(b) A utility that bills for unregulated services or goods shall allocate partial payments
first to regulated charges and then to unregulated charges or non-tariff charges
and to the oldest balance due separately within each category.
(c) A utility that transfers to a customer a balance from the account of a person other
than that customer shall have in its tariffs the utility’s benefit of service transfer
policies and criteria. The tariffs shall contain an explanation of the process by

which the utility will verify, prior to billing a customer under the benefit of service
tariff, that the person to be billed in fact received the benefit of service.
(d) A utility may transfer a prior unpaid debt to a customer’s bill if the prior bill was in
the name of the customer and the utility has informed the customer of the
transferred amount and of the source of the unpaid debt (for example, and
without limitation, the address of the premises to which service was provided and
the period during which service was provided).
(e) If it is offered in a tariff, upon request from a customer and where it is technically
feasible, a utility may have the option to provide electronic billing (e-billing), in
lieu of a printed bill, to the requesting customer. If a utility offers the option of e-
billing, the following shall apply:
(I) the utility shall obtain the affirmative consent of a customer to accept such
a method of billing in lieu of printed bills;
(II) the utility shall not charge a fee for billing through the e-billing option;
(III) the utility shall not charge a fee based on customer payment options that
is different from the fee charged for the use of the same customer
payment options by customers who receive printed bills; and
(IV) a bill issued electronically shall contain the same disclosures and
Commission-required information as those contained in the printed bill
provided to other customers.
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