# Service, Rate, and Usage Information

- **operation:** document
- **citation:** 4 CCR 723-4 Rule 4405
- **title:** Service, Rate, and Usage Information
- **source type:** regulation
- **agency:** Colorado Public Utilities Commission
- **status:** current
- **official:** true
- **published on:** Not available
- **effective on:** Not available
- **summary:** (a) In addition to the requirement found in rule 1206, a utility shall inform its customers of any change proposed or made in any term or condition of its service if that change or proposed change will affect the quality of the service provided. (b) A utility shall transmit information provided purs
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- **app url:** https://regulus.evalyn.ai/document/co-ccr-4-723-4-4405
- **source url:** https://www.sos.state.co.us/CCR/DisplayRule.do?action=ruleinfo&ruleId=2260&deptID=18&agencyID=96&deptName=Department%20of%20Regulatory%20Agencies&agencyName=Public%20Utilities%20Commission&seriesNum=4%20CCR%20723-4
**body:**

(a) In addition to the requirement found in rule 1206, a utility shall inform its
customers of any change proposed or made in any term or condition of its
service if that change or proposed change will affect the quality of the service
provided.
(b) A utility shall transmit information provided pursuant to this rule through the use
of a method (such as, without limitation, bill inserts or periodic direct mail) that
will assure receipt by each customer.
(c) Upon request, a utility shall provide the following information to a customer.
(I) A clear and concise explanation of the existing rate schedule applicable to
the customer, the rate components for that rate schedule, and an
explanation of how those components are calculated and applicable to the
customer. This shall be provided within ten days of a customer’s request
or, in the case of a new customer, within 60 days of the commencement of
service.
(II) A clear and concise statement of the customer’s actual consumption or
degree-day adjusted consumption of gas for each billing period during the
prior year, unless such consumption data are not reasonably
ascertainable by the utility.
(III) A clear and concise explanation of the terms and conditions of service
applicable to the customer.
(d) A utility shall post and keep current on its website the data required to be
submitted pursuant to paragraph 4109(c), including the charts, graphs, or other
visualizations demonstrating ten-year historical trends.
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