{"operation":"document","citation":"4 CCR 723-4 Rule 4804","title":"Refunds","source_type":"regulation","agency":"Colorado Public Utilities Commission","status":"current","official":true,"published_on":null,"effective_on":null,"summary":"(a) When a serving utility notifies a MMO of a refund or when a refund is otherwise made related to the services provided by the serving utility to the MMO, a MMO shall refund an allocated share of the refunds to its customers within 90 days after receipt of the notice or refund from the serving uti","machine_formats":{"json":"https://regulus.evalyn.ai/document/co-ccr-4-723-4-4804.json","markdown":"https://regulus.evalyn.ai/document/co-ccr-4-723-4-4804.md"},"app_url":"https://regulus.evalyn.ai/document/co-ccr-4-723-4-4804","source_url":"https://www.sos.state.co.us/CCR/DisplayRule.do?action=ruleinfo&ruleId=2260&deptID=18&agencyID=96&deptName=Department%20of%20Regulatory%20Agencies&agencyName=Public%20Utilities%20Commission&seriesNum=4%20CCR%20723-4","body":"(a) When a serving utility notifies a MMO of a refund or when a refund is otherwise\nmade related to the services provided by the serving utility to the MMO, a MMO\nshall refund an allocated share of the refunds to its customers within 90 days\nafter receipt of the notice or refund from the serving utility. The notification shall\nbe made either by first-class mail with a certificate of mailing or by inclusion in\nany monthly or more frequent regular written communication. The MMO shall\nretain the certification of mailing pursuant to subparagraph 4803(a)(V). The MMO\nshall also notify former customers who were end-users during the period for\nwhich the refund is made that refunds are available, to the extent such former\ncustomers can be located.\n(b) A MMO may retain any portion of a refund which is related to service taken by\nthe MMO at its own facilities after refunds are made to its current and former\ncustomers.\n(c) If the aggregate amount of a refund which remains unclaimed after 90 days\nexceeds $100, the MMO shall contribute that unclaimed amount to the energy\nassistance organization in accordance with rules 4410(d), (f), and (g). If the\naggregate amount which remains unclaimed after 90 days does not exceed\n$100, the MMO may retain the aggregate amount.","truncated":false,"body_characters":1270}