# Customer Meters and Service Regulators

- **operation:** document
- **citation:** RCSA § 16-280b-A41
- **title:** Customer Meters and Service Regulators
- **source type:** regulation
- **agency:** Connecticut Public Utilities Regulatory Authority
- **status:** current
- **official:** true
- **published on:** 2025-06-11
- **effective on:** 2025-06-11
- **summary:** (a) Unless approved by the Authority in writing, where any Service Line is installed, replaced or relocated: (1) Customer Meters and Service Regulators shall be installed outdoors; and (2) the connection between Operator Piping and customer piping shall be installed at the building wall. (b) Unless approved by the Auth
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**body:**

(a) Unless approved by the Authority in writing, where any Service Line is installed, replaced or relocated: (1) Customer Meters and Service Regulators shall be installed outdoors; and (2) the connection between Operator Piping and customer piping shall be installed at the building wall. (b) Unless approved by the Authority in writing, Customer Meters and Service Regulators shall be located outdoors and the connection between Operator Piping and customer piping shall be located at the building wall not later than: (1) January 1, 2037, for High Pressure Service Lines without an excess flow valve; and (2) January 1, 2047, for all other Service Lines. (c) If the Authority approves an exemption to subsection (a) of this section, an outdoor shutoff valve shall be installed in the Service Line prior to being Placed In Service. If the Authority approves an exemption to subsection (b) of this section, an outdoor shutoff valve shall be installed in the Service Line not later than January 1, 2037, for subsection (b)(1) of this section or January 1, 2047, for subsection (b)(2) of this section. (d) Not later than January 1, 2031, each Operator shall: (1) mark each Customer Meter to identify the unit being served where more than one Customer Meter receives Gas from a single Service Line; (2) visibly post Operator name and emergency contact information on each Customer Meter and Petroleum Gas container; and 16 (3) protect above-ground portions of Service Lines that are at risk of damage in any of the following locations: (A) directly in an area of expected vehicle traffic; (B) 4 feet or less from an area of expected vehicle traffic and in the direction of normal vehicle travel; or (C) any other location where activities present a hazard which has the potential to damage Pipeline Facilities. (e) The protection required in subsection (d)(3) of this section shall consist of either of the following: (A) posts meeting the following requirements: (i) constructed of concrete filled steel and not less than 4 inches in nominal diameter; (ii) spaced not greater than 4 feet on center; (iii) set not less than 2 feet below-ground in a concrete footing not less than 9 inches in diameter; (iv) extending vertically at least 3 feet above the ground; and (v) located not less than 1 foot in front of the protected object; or (B) alternative physical protection designed to resist anticipated loading, provided the Operator has evaluated the design for adequacy or industry experience demonstrates the alternative physical protection's effectiveness.
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