# Quality assurance and quality control program

- **operation:** document
- **citation:** RCSA § 16-280b-B7
- **title:** Quality assurance and quality control program
- **source type:** regulation
- **agency:** Connecticut Public Utilities Regulatory Authority
- **status:** current
- **official:** true
- **published on:** 2025-06-11
- **effective on:** 2025-06-11
- **summary:** (a) Each Operator shall establish a quality assurance and quality control program to determine the effectiveness and adequacy of its Procedures and to modify any Procedures when deficiencies are discovered. The quality assurance and quality control program shall ensure that all Procedures are followed. (b) The quality 
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- **app url:** https://regulus.evalyn.ai/document/ct-rcsa-16-280b-b7
- **source url:** https://eregulations.ct.gov/eRegsPortal/Search/getDocument?guid=%7BE04F6097-0000-CC1C-9D68-25A0BA411C82%7D
**body:**

(a) Each Operator shall establish a quality assurance and quality control program to determine the effectiveness and adequacy of its Procedures and to modify any Procedures when deficiencies are discovered. The quality assurance and quality control program shall ensure that all Procedures are followed. (b) The quality assurance and quality control program shall include: (1) audits of the performance of Covered Tasks to ensure compliance with Federal Regulations, State Regulations and Procedures; (2) audits of Records; (3) post-construction audits to visually inspect above-ground and below-ground Pipeline Facilities; (4) audits based on the risk associated with the Covered Tasks being performed; (5) audits based on the risk associated with any individual performing the Covered Tasks; (6) all results and corrective actions being tracked and documented; (7) a process to communicate all identified deficiencies with any individual or such individual's employer who performs the function from which the deficiencies were discovered; and (8) a process to promptly analyze findings and develop corrective actions towards continuous improvement of the quality assurance and quality control program and its Procedures. (c) The quality assurance and quality control program, of any Public Service Company, as defined in section 16-1 of the Connecticut General Statutes, shall be operated as an independent group that reports directly to the President of such Public Service Company.
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