{"operation":"document","citation":"18.60.5.8 NMAC","title":"RESPONSIBILITIES OF ONE-CALL NOTIFICATION SYSTEMS","source_type":"regulation","agency":"New Mexico Public Regulation Commission","status":"current","official":true,"published_on":null,"effective_on":"2022-08-09","summary":"A one-call notification system shall: A. provide toll-free access; B. provide to the commission quarterly the name, contact person, and access information for each member of the one-call notification system; C. notify the commission of the service area in which the one-call notification system opera","machine_formats":{"json":"https://regulus.evalyn.ai/document/nm-nmac-18-60-5-8.json","markdown":"https://regulus.evalyn.ai/document/nm-nmac-18-60-5-8.md"},"app_url":"https://regulus.evalyn.ai/document/nm-nmac-18-60-5-8","source_url":"https://www.srca.nm.gov/parts/title18/18.060.0005.html","body":"A one-call notification system shall:\n\nA. provide toll-free access;\n\nB. provide to the commission quarterly the name, contact person, and access information for each member of the one-call notification system;\n\nC. notify the commission of the service area in which the one-call notification system operates;\n\nD. have a written coordination agreement with other one-call notification systems operating in New Mexico;\n\nE. keep a record of all locate requests, tickets, and clears for five years and make such records available to the commission upon request;\n\nF. provide monthly reports to the commission, no later than the tenth of each month, with the following information:\n\n(1) average wait time for answered calls for the previous month;\n\n(2) number of calls received for the previous month;\n\n(3) number of tickets generated for the previous month;\n\n(4) number of requests by type (regular, priority, emergency) for the previous month.\n\nG. report any changes in access information to the commission on or before the date the information will change;\n\nH. establish a registry of non-member UFOs that voluntarily provide their contact and underground facility information for excavation purposes;\n\nI. establish a positive response registry system; and\n\nJ. inform any person who calls with a complaint that they may file a complaint with the commission's pipeline safety bureau, and provide the commission's pipeline safety bureau access information, if the one-call system is unable to satisfactorily resolve the matter.\n\nK. processing locate requests;\n\n(1) A one-call notification system may hold a locate request in suspension until it is complete. The one-call notification system shall contact an excavator, project owner, or project engineer within three hours to request any missing information that prevents the one-call notification system or non-member UFO from processing the request.\n\n(2) A one-call notification system shall process all complete locate requests within three hours of receipt. A one-call notification system shall deem locate requests received on a weekend or holiday, or after 4:00 p.m. on a working day, to have been received at 7:00 a.m. on the next working day and shall deem locate requests received before 7:00 a.m. on a working day to have been received at 7:00 a.m. on that working day.\n\n(3) Upon receipt of a complete conference or locate request, a one-call notification system shall issue a ticket with a unique number to the requesting person as confirmation, and shall send a ticket to all members of the system that have underground facilities in the excavation area, or notify the members by telephone. A ticket shall become effective at the date and time a one-call notification system issues a ticket number; if the ticket is for a conference, the ticket shall be marked \"wide area conference,\" \"bid conference,\" or \"design conference,\" as appropriate.\n\n(4) Any person may contact the one-call notification system and request confirmation of damage reports, conferences, and locate requests.","truncated":false,"body_characters":3037}