{"operation":"document","citation":"16 TAC § 8.205","title":"Written Procedure for Handling Gas Leak Complaints","source_type":"regulation","agency":"Railroad Commission of Texas","status":"current","official":true,"published_on":null,"effective_on":"2020-01-06","summary":"Each gas company shall have written procedures which shall include at a minimum the following provisions: (1) a procedure or method for receiving leak complaints or reports, or both, on a 24-hour, seven day per week basis; (2) a requirement to make and maintain a written record of all calls received","machine_formats":{"json":"https://regulus.evalyn.ai/document/tx-tac-16-8-205.json","markdown":"https://regulus.evalyn.ai/document/tx-tac-16-8-205.md"},"app_url":"https://regulus.evalyn.ai/document/tx-tac-16-8-205","source_url":"https://texas-sos.appianportalsgov.com/rules-and-meetings?chapter=8&interface=VIEW_TAC&part=1&title=16","body":"Each gas company shall have written procedures which\nshall include at a minimum the following provisions:\n(1) a procedure or method for receiving leak complaints\nor reports, or both, on a 24-hour, seven day per week basis;\n(2) a requirement to make and maintain a written record\nof all calls received and actions taken;\n(3) a requirement that supervisory review of leak\ncomplaints must be completed and documented by 10:00\na.m. of the next business day for calls received by midnight\non the previous day;\n(4) standards for training and equipping personnel used\nin the investigation of leak complaints or reports, or both;\n(5) procedures for locating the source of a leak and\ndetermining the degree of hazard involved;\n(6) a chain of command for service personnel to follow if\nassistance is required in determining the degree of hazard;\n(7) instructions to be issued by service personnel to\ncustomers or the public or both, as necessary, after a leak is\nlocated and the degree of hazard determined.","truncated":false,"body_characters":997}