# Written Procedure for Handling Gas Leak Complaints

- **operation:** document
- **citation:** 16 TAC § 8.205
- **title:** Written Procedure for Handling Gas Leak Complaints
- **source type:** regulation
- **agency:** Railroad Commission of Texas
- **status:** current
- **official:** true
- **published on:** Not available
- **effective on:** 2020-01-06
- **summary:** Each gas company shall have written procedures which shall include at a minimum the following provisions: (1) a procedure or method for receiving leak complaints or reports, or both, on a 24-hour, seven day per week basis; (2) a requirement to make and maintain a written record of all calls received
- **machine formats:** - **json:** https://regulus.evalyn.ai/document/tx-tac-16-8-205.json
- **markdown:** https://regulus.evalyn.ai/document/tx-tac-16-8-205.md
- **app url:** https://regulus.evalyn.ai/document/tx-tac-16-8-205
- **source url:** https://texas-sos.appianportalsgov.com/rules-and-meetings?chapter=8&interface=VIEW_TAC&part=1&title=16
**body:**

Each gas company shall have written procedures which
shall include at a minimum the following provisions:
(1) a procedure or method for receiving leak complaints
or reports, or both, on a 24-hour, seven day per week basis;
(2) a requirement to make and maintain a written record
of all calls received and actions taken;
(3) a requirement that supervisory review of leak
complaints must be completed and documented by 10:00
a.m. of the next business day for calls received by midnight
on the previous day;
(4) standards for training and equipping personnel used
in the investigation of leak complaints or reports, or both;
(5) procedures for locating the source of a leak and
determining the degree of hazard involved;
(6) a chain of command for service personnel to follow if
assistance is required in determining the degree of hazard;
(7) instructions to be issued by service personnel to
customers or the public or both, as necessary, after a leak is
located and the degree of hazard determined.
- **truncated:** false
- **body characters:** 997