# Discontinuance of Service

- **operation:** document
- **citation:** 16 TAC § 8.240
- **title:** Discontinuance of Service
- **source type:** regulation
- **agency:** Railroad Commission of Texas
- **status:** current
- **official:** true
- **published on:** Not available
- **effective on:** 2020-01-06
- **summary:** (a) Within 30 calendar days following notification from a customer to discontinue gas service at that customer's service location, each operator shall take one of the three steps specified in 49 CFR §192.727(d) unless the operator receives notice within such 30 calendar day time period that service 
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- **markdown:** https://regulus.evalyn.ai/document/tx-tac-16-8-240.md
- **app url:** https://regulus.evalyn.ai/document/tx-tac-16-8-240
- **source url:** https://texas-sos.appianportalsgov.com/rules-and-meetings?chapter=8&interface=VIEW_TAC&part=1&title=16
**body:**

(a) Within 30 calendar days following notification from a
customer to discontinue gas service at that customer's service
location, each operator shall take one of the three steps
specified in 49 CFR §192.727(d) unless the operator receives
notice within such 30 calendar day time period that service is
to be continued at that service location to another customer
or an owner or manager of the service location.
(1) An extension is granted if the customer account is
placed in a soft-close program, which means the operator
will close a customer's gas service account, provide the
customer with an accurate closing bill, but leave the gas on
for the next tenant. A soft-close program may be applied to
accounts serving single family residential or individually
metered apartment buildings.
(2) Accounts that are in a soft-close status shall have an
automatic gas turn-off order executed if:
(A) the meter registers 50 CCF (5 MCF) or more from
the documented soft-close reading; or
(B) after 90 days from the customer's notification to
discontinue gas service.
(b) Each operator shall have a written procedure in its
operations and maintenance manual for service
discontinuance that includes the requirements of this rule.
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- **body characters:** 1221