Incident notification and reports.

19.16(1) Notification. Utilities will notify the commission immediately, or as soon as practical, of any incident involving the release of gas, failure of equipment, or interruption of facility operations, which results in any of the following:#

a.Any reportable incidents as defined in 49 CFR 191.3.#

b.An interruption of service to 50 or more customers.#

c.Evacuation of a school, hospital, health care facility, or event totaling 100 or more people.#

d.Rerouting of traffic or closing of a primary interstate highway by public emergency responders.#

e.National media attention.#

f.Fire or explosion.#

g.Any other incident considered significant by the utility.#

19.16(2) Reporting information. The utility shall notify the commission by email, as soon as practical, of any reportable incident at dutyofficer@iuc.iowa.gov or, when email is not available, by calling the commission duty officer at 515.745.2332. The person sending the email or the caller shall leave a call-back number for a person who can provide the following information:#

a.The name of the utility, the name and telephone number of the person making the report, and the name and telephone number of a contact person knowledgeable about the incident.#

b.The location of the incident.#

c.The time of the incident.#

d.The number of deaths or personal injuries and the extent of those injuries, if any.#

e.An initial estimate of damages.#

f.The number of services interrupted.#

g.A summary of the significant information available to the utility regarding the probable cause of the incident and extent of damages.#

h.Any oral or written report required by the U.S. Department of Transportation, and the name of the person who made the oral report or prepared the written report.#

19.16(3) Written incident reports. Within 30 days of the date of the incident, the utility shall file a written report with the commission that includes the information listed in subrule 19.16(2), the probable cause as determined by the utility, the number and cause of any deaths or personal injuries requiring in-patient hospitalization, and a detailed description of property damage and the amount of monetary damages. If significant additional information becomes available at a later date, the utility will timely file the information in a supplemental report. The utility will also provide the commission with copies of any written reports concerning an incident or safety-related condition filed with or submitted to the U.S. Department of Transportation or the National Transportation Safety Board.#

Source history[ARC 9351C, IAB 6/11/25, effective 7/16/25]#