Information for Customers

A.System Maps or Records. Each utility shall maintain up-to-date maps, plans, or records of its entire transmission and distribution systems, with such other information as may be necessary to enable the utility to advise prospective customers, and others entitled to the information, as to the facilities available for serving any locality.#

B.Selecting Rate Schedule. Each utility shall assist the customer or prospective customer in selecting the most economical rate schedule.#

C.Notifying Customers. Each utility shall notify customers affected by a change in rates or schedule classification.#

D.Tariff Notice.#

(1)Each utility shall post a notice in a conspicuous place in each office of the utility where applications for service are received, informing the public that a copy of its tariff, as filed with the Commission, is available for inspection.#

(2)A utility shall post its tariff and pending tariff changes on its website.#

(3)After Commission acceptance of a tariff change, a utility shall update the tariff posted on its website not later than 3 business days after the date of acceptance.#

E.Meter Reading Instruction. Upon request, each utility shall inform its customers as to the method of reading meters.#

F.Hazards of Gas. At least twice each year, a notice shall be distributed to each customer, informing him of the hazards of leaking gas and instructing him of the procedures to be followed in reporting gas leaks. At the same time, notices to the general public informing them of the same information shall be made through newspaper ads. Notices (customer and general public) shall make mention of the possible entry of gas by the various means including leakage along other routes, possibly even if the party does not have gas service. In addition, a sample odor indicator shall be distributed to each customer at least biennially.#

G.Other Information. Each utility shall furnish such additional information as the customer may reasonably request.#