RESPONSIBILITIES OF ONE-CALL NOTIFICATION SYSTEMS

A one-call notification system shall:#

A.provide toll-free access;#

B.provide to the commission quarterly the name, contact person, and access information for each member of the one-call notification system;#

C.notify the commission of the service area in which the one-call notification system operates;#

D.have a written coordination agreement with other one-call notification systems operating in New Mexico;#

E.keep a record of all locate requests, tickets, and clears for five years and make such records available to the commission upon request;#

F.provide monthly reports to the commission, no later than the tenth of each month, with the following information:#

(1)average wait time for answered calls for the previous month;#

(2)number of calls received for the previous month;#

(3)number of tickets generated for the previous month;#

(4)number of requests by type (regular, priority, emergency) for the previous month.#

G.report any changes in access information to the commission on or before the date the information will change;#

H.establish a registry of non-member UFOs that voluntarily provide their contact and underground facility information for excavation purposes;#

I.establish a positive response registry system; and#

J.inform any person who calls with a complaint that they may file a complaint with the commission's pipeline safety bureau, and provide the commission's pipeline safety bureau access information, if the one-call system is unable to satisfactorily resolve the matter.#

K.processing locate requests;#

(1)A one-call notification system may hold a locate request in suspension until it is complete. The one-call notification system shall contact an excavator, project owner, or project engineer within three hours to request any missing information that prevents the one-call notification system or non-member UFO from processing the request.#

(2)A one-call notification system shall process all complete locate requests within three hours of receipt. A one-call notification system shall deem locate requests received on a weekend or holiday, or after 4:00 p.m. on a working day, to have been received at 7:00 a.m. on the next working day and shall deem locate requests received before 7:00 a.m. on a working day to have been received at 7:00 a.m. on that working day.#

(3)Upon receipt of a complete conference or locate request, a one-call notification system shall issue a ticket with a unique number to the requesting person as confirmation, and shall send a ticket to all members of the system that have underground facilities in the excavation area, or notify the members by telephone. A ticket shall become effective at the date and time a one-call notification system issues a ticket number; if the ticket is for a conference, the ticket shall be marked "wide area conference," "bid conference," or "design conference," as appropriate.#

(4)Any person may contact the one-call notification system and request confirmation of damage reports, conferences, and locate requests.#

History[18.60.5.8 NMAC - Rp, 18.60.5.8 NMAC, 1/15/2019; A, 8/9/2022]#