Written Procedure for Handling Gas Leak Complaints

Each gas company shall have written procedures which shall include at a minimum the following provisions:#

(1)a procedure or method for receiving leak complaints or reports, or both, on a 24-hour, seven day per week basis;#

(2)a requirement to make and maintain a written record of all calls received and actions taken;#

(3)a requirement that supervisory review of leak complaints must be completed and documented by 10:00 a.m. of the next business day for calls received by midnight on the previous day;#

(4)standards for training and equipping personnel used in the investigation of leak complaints or reports, or both;#

(5)procedures for locating the source of a leak and determining the degree of hazard involved;#

(6)a chain of command for service personnel to follow if assistance is required in determining the degree of hazard;#

(7)instructions to be issued by service personnel to customers or the public or both, as necessary, after a leak is located and the degree of hazard determined.#

Source Note: The provisions of this §8.205 adopted to be effective November 24, 2004, 29 TexReg 10733; amended to be effective February 4, 2009, 34 TexReg 582; amended to be effective January 6, 2020, 45 TexReg 121#