Service interruptions

(a)Each utility shall make all reasonable efforts to avoid interruptions of service and, when interruptions occur, shall re-establish service in a timely and safe manner.#

(b)Utilities shall submit a written, confidential list of contact names and telephone numbers to be used when a service interruption occurs. The list shall:#

(i)Be resubmitted each January and July, whether or not the contact person(s) have changed since the last submittal;#

(ii)Be updated as soon as a contact changes;#

(iii)Include contact information to communicate with individuals who are knowledgeable about service interruptions, the estimated duration and the possible causes of service interruptions; and#

(iv)Include contact information to communicate with individual(s) who are available to confer with the Commission at all times.#

(c)Utilities shall notify the Commission of all planned major service interruptions, defined per tariff, at least 48 hours in advance, except in emergencies.#

(d)Utilities shall make reasonable efforts to provide affected customers two business days' notice of a planned service interruption.#

(e)Utilities shall make reasonable efforts to establish mutual aid agreements with other entities to assist in the recovery of large scale service interruptions, natural disasters or other significant events.#