8003 Natural Gas Service Reliability and System Planning Standards - 4.0 Reliability and Quality Performance Benchmarks

4.1The measurement of Reliability and quality performance shall be based on annual AOR and AOD calculations. The AOR and AOD calculations shall be derived using criteria outlined in the definitions of AOR and AOD. The AOR and AOD calculations shall include all Delaware customer Outages excluding Major Reliability Events.#

4.2Each GDC shall take measures to maintain its overall gas service Reliability and quality performance within the Benchmark standards that will be determined after GDCs have tracked and reported three years of AOR and AOD metrics data.#

4.2.1The three-year average AOR shall not exceed [placeholder for AOR target] outages. (To be determined after three years of data are available.)#

4.2.2The three-year average AOD shall not exceed [placeholder for AOD target] minutes. (To be determined after three years of data are available.)#

4.3Each GDC will be required to track AOR and AOD metrics beginning on 1/1/2021. After the GDCs submit the Reliability Performance Reports as required in Section 8.0, the Commission shall establish AOR and AOD Benchmarks for each GDC. The Benchmarks will be reviewed annually and may be reset based on each GDC's historical performance, reliability investments and comparisons to other GDCs, if available.#

4.4When performance does not meet the Acceptable Reliability Level, additional monitoring and enforcement actions that may be taken including the following: additional remedial review; requiring additional GDC reporting; conducting an informal investigation; initiating a formal complaint; requiring a formal improvement plan with enforceable commitments; requiring an implementation schedule; and assessing penalties and fines.#