8003 Natural Gas Service Reliability and System Planning Standards - 9.0 Major Reliability Event Report

9.1Each GDC shall notify the Commission of Major Reliability Events as soon as practical, but not more than 36 hours after the onset of a Major Reliability Event. Initial notification is required when more than 1000 of a GDC's customers experience a Sustained Outage during a 24-hour period.#

9.2Each GDC is expected to restore service to customers as quickly and safely as permitted by Major Reliability Event conditions. The GDC's restoration effort may be subject to review. The Commission may require subsequent Corrective Actions and impose penalties as permitted by Section 10.0 or other applicable Delaware law.#

9.3Within 15 business days after the end of a Major Reliability Event, the GDC shall submit a written report to the Commission, which shall include the following:#

9.3.1The date and time when the GDC's Major Reliability Event control center opened and closed;#

9.3.2The total number of customers out-of-service over the course of the Major Reliability Event in six-hour increments;#

9.3.3The date and time when 75%, 95% and 100% of customers affected by a Major Reliability Event were Restored;#

9.3.4The total number of service orders completed, by order type;#

9.3.5The time at which the mutual aid and non-company contractor crews were requested, arrived for duty and were released, and the mutual aid and non-contractor responses to the requests for assistance; and#

9.3.6A timeline profile in six-hour increments of the number of company crews, mutual aid crews, and non-company contractor crews working on restoration activities during the duration of the Major Reliability Event.#